RedLevel at Gran Meliá Palacio de Isora - Adults Only

Loved this property, we had the red level stay, we had 3 days without the kids so it was great, really nice staff lovely rooms, first time at a melia hotel and would highly recommend, I have been trying to find a high level hotel on Tenerife as it can be quite untidy, this hotel made you feel like you was in Dubai. We did travel in mid December so was very quiet so probably a different experience to most.

Price of the wine in the restaurants, a £8 bottle was 80 euro in the Italian, one meal was amazing the other meal not so good.

The room, pools, and most importantly the Sports hub, Gym and Spa were all excellent. David and the team in the sports hub kept us moving with Padel, Spinning (including pool spinning) and functional fitness. Excellent.

Ability to book restaurants via the app was frustrating until we learned we could book via the Red Level staff. This solved the issue for us.

Hotel is nice, beautiful view..

They close main reception at 11 and then you have to walk all the way from other hotel to get to yours. Service is really slow. There is one guy part of stuff that’s really helpful Mario so recommend always look for him if you need help..

The staff was very helpful

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Red level was worth the extra for the exclusiveness

Main hotel restaurants were hit and miss. Service was mediocre (slow in Oasis restaurant) and food was ok. Italian restaurant looks good but service and food was poor. Asian restaurant food and service was very good.

Great location near the city of Alcala, with the beach nearby, and beautiful walkable surroundings. Great pools in the hotel, nice sports facilities (good gym and tennis courts), attentive and helpful staff, good food for breakfast and in the restaurants, the hotel territory has a lot of trees and greenery. Our room with the terrasse on the ground floor was clean, comfortable and had a great view. We also had several nice bonuses such as a free one-hour apero in the afternoon, free snacks and coffee throughout the day, a free tennis session and discounts for spa.

There are queues at the restaurants, especially at breakfast times (the situation is better for RedLevel-only facilities, but in common facilities the queues are way too long to be ignored). The sunbeds at the RedLevel pool were often occupied with empty towels from early morning, which was not regulated in any way. There were not enough spots to fit all the guests, so we had to go to common pool area quite often.