Arkana 9 Suites by Grupo Amber

exelent Host

Good bed

It was weird that I had to make pictures of the towels, TV, bed sheets and cutlery as a proof that I left it behind in a good way

Very friendly and helpful staff. Very clean. Great area, calm but in walking distance to the beach, the 5th Avenue as well as restaurants and supermarkets.

Our ground floor apartment was comfortable but a bit dark. We missed drying racks.

The apartment is about 15min walk from 5th avenue in a quiet, residential area. It has more or less what you need to stay and work. The wifi speed is ok to do videocalls and the bedroom has aircondition; the kitchen a ventilator.

The person who welcomed me insisted that I fill out a document with personal details and leave my personal information with the property. When I didn't want to do this - because I booked over Booking.com - and asked them to leave the apartment and clarify with their office - the person didn't leave the apartment. They are super unfriendly and didn't help with the luggage or taxis and even though they state that they do cleaning, no one ever came to clean the apartment or change the towels - and I stayed there about 10 days. I received some help on an invoice that I needed but overall, it wasn't a positive experience. There is also two buildings that are built just in front of the property at this moment and the construction noise starts from Monday to Saturday from 7AM to around 6:30PM (see photo that I attached). If you go to the terrace with the pool, you have the full noise experience.

Unfortunately, our stay was not satisfactory. We stayed last minute for two nights, and the room was different than expected. We were missing a sofa, reportedly destroyed by previous guests, which left us a bit disappointed despite the apologies from the communicator (after we needed to ask: where is the sofa we are supposed to have?). The fridge didn't work, and it replaced by a small one. The room had harsh white fluorescent lighting, lacking cozy night lamps in the bedroom. The TV however was nice and new. Our attempt to enjoy the pool was disrupted by an unannounced gathering of approximately 30 Mexicans man, hosting a party with the owner’s approval, causing us to feel unwelcome and leading to an early departure. While the security system with codes was a positive aspect, the offered compensation for all the apologies (after we asked for compensation) – was a future room upgrade – which seemed impractical. We heard this a week after we left and were already back in Europe. We of course won’t be back anytime soon, and even if we were, we would not stay here again. The location, a bit distant from the center, may be less appealing without a car. It’s quite a walk to the center. In conclusion, exploring alternative accommodations is advisable.

WiFi was great. The bed and linens were magnificent. Bathroom was also great, housekeeper was very nice and accommodating. The neighborhood was not touristy with some delicious restaurants on 30. Pool area is very nice. Conveniently located.

The choice of institutional white paint and the wear on kitchen cabinets and table gave a bad first impression. This could easily be rectified with paint and would have raised my rating to a 9.

How comfortable the bed was and how clean it was

WiFi wasn’t the greatest, we need some WiFi in the pool area as well. My room tv wasn’t working property due to no WiFi

The location, space distribution in the room.

Nothing.