2 The Quadrant Luxury Apartments - Hoylake

The Quadrant is in an excellent location. We arrived by car and had the benefit of a private parking space. Right by Hoylake Railway Station (no rail noise as on the other side of the building) we were able to take trains around the Wirral and to Liverpool. There is also an excellent local bus service right outside. The apartment is on Market Street Hoylake where there are local shops and also cafes, bars and restaurants. The seafront is five minutes' walk away. Communication before our stay was very good and access easy with a door code and key in a lock box. Eastgate, who manged the property, were very responsive. The apartment was very comfortable for two of us with everything we needed for a five day stay with good cooking facilities.

None, we enjoyed our stay.

Location.

Very Cold and heating not inadequate. Fridge was totally frosted and not usable. Cheap bed with very light quilt which isn’t appropriate for winter months. Kettle was full of limescale.

Die Unterkunft ist sehr gut gelegen in einer ruhigen und beschaulichen Umgebung. Die Wohnung war sehr sauber und geschmackvoll eingerichtet. Der Bahnhof Hoylake ist keine 5 Gehminuten entfernt. Es gab viele Restaurants und Bars in unmittelbarer Nähe. Die Wohnung ist sehr gut ausgestattet. Frühstück hatten wir im nahe gelegenen Sainsbury geholt und in der Küche zubereitet.

Bruit de la ventilation dans la salle de séjour

Good location, near to station for trains to Chester and Liverpool. Property was clean on arrival.

Very poor communication. I sent an email pointing out various issues on the Sunday and didn't hear back from Eastgate Living until the Tuesday. When I spoke to them later in the week, it seems they sort of triage complaints and we were obviously not a priority. Surely, in the hospitality business, every customer should feel important? The 'office' seems to be a corner of a coffee shop in Chester, where I went to register my complaints after inadequate responses via email. I think they are overstretched. Perhaps they need to take on more staff? What were my issues? First of all, very bad customer service as I've already mentioned. They didn't really seem to care. The flat looked very nice but there were various maintenance issues, such as the curtains hanging badly, the window in the bedroom being shut fast so we couldn't open it, a light bulb missing from one of the bedside lamps and the toilet roll holder in the bathroom hanging off the wall. There was no bread knife and only one pan, no spare rubbish bags and only one tea towel for a ten-night stay. To be fair, they sent a lovely young man - Sam - to deal with some of the problems but he could not sort out the bedroom window or rehang the curtains properly and didn't fix the toilet roll holder. I got the impression that they would not be in a hurry to remedy these matters any time soon. I wonder what the next guests thought? The bathroom looks very smart but the shower is not wonderful.

Property was very clean and well equipped. Very handy location for local amenities.