Azul Ixtapa Grand All Inclusive Suites - Spa & Convention Center

The hotel itself is nice, the rooms are spacious and beds are comfortable.

Unfortunately there was way more that I didn’t like: 1. The first unpleasant moment was trying to make the reservation for the specialty restaurants and there was no space, apparently you have to be there at like 8am to make the reservation but your check in isn’t until 1:30pm? Makes no sense. Didn’t let me make the reservation over the phone. 2. Because there was no space in the specialty restaurant we were left to have dinner at the international buffet, which by the way, the menu, was honestly so disappointing. The food was not gross, but it wasn’t pleasant for a Saturday night dinner. 3. There is no internet in the rooms, we had 4 rooms in the 23rd floor and the internet and phone service was bad, I was on call at work and the service did not cooperate. 4. Check in time is at 3pm and checkout time is at 12pm, if you want to stay around and keep enjoying the facilitities you have to pay an additional $600 mxn and you get kicked out at 3pm, so not worth it. We decided to leave. If you’ve never been to any hotel in the area, this hotel is probably going to be great for you; however, as I am from nearby and we usually do weekend getaways to Ixtapa, I am familiar with the hotels in the area, and as I had heard a lot of positive comments about Grand, we decided to check it out, but it just didn’t meet my nor the rest of my group’s expectations, and to us personally, it was over priced for what we received. There are better all inclusive options at a cheaper price.

The idea of the kids club is great if the staff actually follow the activities they plan for the day. The buffet food was great. The spa is pretty and the massage was great. The show at 8:30 pm was fun to see I appreciated that they have that for families. The staff is friendly. They gave us a sun hat for Dia de la Mujer :).

Extra Charges- When I arrived, I was charged extra for the two children who were 4 years old because the Booking site where I booked did not reflect the ages of my children correctly. The hotel did not offer any problem-solving solutions aside from paying the fee. The final price that I paid did not reflect the price I agreed to pay for my stay at Azul Grand. No capacity for the dinner reservation included in the package. The reservation place didn't even try to get us in and only one restaurant is open at a time outside of the buffet. I checked in on time and so there is no room for new guest to book the reservation. Included in the package was a mini bar in the room which wasn't even stocked so I had to call for them to re-stock it which they did. The activities center was closed so we did not get floaties for the kids to swim until the last day we were there. POOL closes at 7pm- I don't understand why? Due to the rain, the wet floors were not maintained. My child slipped while walking outside. Unfortunately, during our 2 night 3 day stay the weather sucked! But also there were very limited activities indoors. I like that there was a kids club to drop off kids but they did not do any of the activities planned. My child told me they just watched a movie and that's all they could do. Children were not given alternatives to color or do crafts. They have a great little kids chef kitchen but that was closed the entire time. Our stay cost over $653 dollars so it was not cheap for 2 nights. The bar closes at 11:30 p.m. Very limited places for children to be only one pool is really reserved for children 12 and under and that pool was not open. The jacuzzi jets did not work. I did not see actual access to the beach you have to leave the hotel and walk 10 min to get to the entrance of the beach.

Everything, the service was great and the facilities new and comfortable

The beach is quite small

Michelle the young girl on the front desk she is Amazing 👏. She helped my group nicely and polite. I can't believe how she handled the situation. Thank you for your patience and for your support.