Easystays The Hidden Mansion Sleeps 15

Nothing property booked had drain issues finally offered another property which was a flat above a shop miles away from city centre and disgusting we all ended up travelling home want a refund

As above shocking, hard to contact owners they would not assert phone for ages

I didn't like a single thing!

When we arrived, we were immediately greeted with a run down, scary looking part of the city. A fee people with balaclava's cycled past, there were police cars driving past and the house was absolutely NOT a mansion! It was just a normal house and the house right next to it was completely empty and abandoned. Immediately I had that sinking feeling in my stomach and started wondering if we'd been scammed. Then I called the number for the host from my mobile. It was mobile number and the name came up as "Industry Approved Tints". Nothing related to a housing business. Also very odd. A guy called Luke answered the phone and told me I hadn't paid the £500 security deposit and that he wouldn't tell us the PIN to get into the house until I'd paid that. Now one thing to note here is that I booked this last minute and in a rush, so I didn't read the email from booking.com informing me I had to pay this £500 deposit, so that was my fault, however its very unusual to have to pay £500 (which was more than it cost to stay there). A £100 deposit is normal, £500 is not! Again, feeling like this was all a scam - the scary area, the abandoned house next door, the weird company on the mobile number, I was not prepared to pay this. I called booking.com to inform them what was happening and they couldn't help at all. So my 8 year old daughter, who was desperate for a wee considering we'd just driven for 2hours to get there, and I then had to leave. My daughter was so upset as she'd been so excited about this trip. Just a huge disappointment all round. And they refuse to give us our money back. So £350 down the drain for absolutely nothing and a disappointed, upset daughter on top. I would never, ever stay here!

The beds are huge and comfortable. The rooms are very big, the house had a lot of bathrooms which made it easy to get ready in the morning.

The house was far bigger than expected it takes away from it being cozy. There was no wood for the fireplace.