Charlotte House, entire private house, close to city centre, WiFi

Location

Lack of communication with host (not sure there even is one, just a generic email) Broken toilet seat, still not fixed from the previous months reviews. Poorly maintained garden. Not the cleanest house.

The house was fine for 5 friends to have a great weekend in Sheffield. Location was great, only a short walk to the centre, to pubs and restaurants and shops. The stairs were a bit steep, but other than that, the facilities were fine.

I have tried on 4 separate occasions to contact the owner about the state of the garden. I knew from the pictures that it wouldn't be a big garden, but as a group of friends staying for a weekend, we were hoping to take advantage of the fabulous weather and sit outside for drinks and food for the afternoon. There were also loads of cigarette ends chucked just outside the back door. Unfortunately, that wasn't possible. The garden was overgrown. Some of it had been cut down a while ago by the looks of it, but it was still overgrown. It meant we had to go out and spend money we hadn't planned on doing. I go away regularly with my dogs. This is a dog friendly house, but I couldn't imagine turning up with dogs, expecting to be able to let them out for a wee in that garden. I tried to contact the owner the day we arrived and another day while we were there and also since we left the house, but no response received. I'm glad we didn't have an emergency.

We stayed at Charlotte House with three work colleagues during a business trip, and it was unfortunately one of the worst standards we’ve encountered on Airbnb. The house was clearly not cleaned or prepared for guests. The couch had visible stains, the garden was full of dog mess, and the freezer was still packed with someone else’s food. It felt more like we were intruding in someone’s personal space rather than staying in a professional short-term rental. To add to the list, the toilet seat was broken and just left that way, with a new seat sitting beside it — but no attempt had been made to fix it. Overall, the condition of the property was completely unacceptable for a business stay or any kind of stay, and we would not recommend it to others.

The location was great

There was dirty clothes on one of the bedroom window sill. There were only 2 towels and there were 6 of us. There was no soap in any of the soap dispenser’s. There were 2 of the lights in the kitchen that were flashing. There was dog poo in the garden and the windows I don’t think have ever been cleaned . The owner messaged to ask if everything was ok and when I messaged back to tell her about the issues I didn’t get a response.