Sai Palace Grand, Malad

Nothing

Worst room. None of the remote systems were working like AC / TV remote, Internal phones out of order, No tissue boxes in the room. When requested for Room service no response for long time and once they came still could not repair any items.

Absolutely great location and breakfast matched with any star hotels.

Massage chair need to be replaced or else removed.

We were travelling as part of a flight layover, for a period of 24 hrs. The hotel team accommodated all our requests and since we did not want to open our baggage and repack, they assisted us with all the bathroom amenities as we requested. A late checkout with a half day charge was also accommodated. We did not have the breakfast this time as we were still recovering from a jetlag, however, we did get a call to remind us for the breakfast. A big thank you to the team of the Hotel, all the housekeeping team, concierge guys handling our very heavy and many luggage, the F&B staff in the restaurant and IRD. This was my third stay in the Hotel and would surely be back whenever we plan to stay in Mumbai.

Too much to ask maybe, the mega event, cricket world cup, in the room, would have been a blessing, however, no complains on this.