Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Breakfast and evening meals were lovely, most staff friendly, some didnt smile or say hello though. Nice pool, helpful young new staff member gave us 2 fans for our room as it was too hot.

Stained bedding on bed which should have been noticed, the hotel was very hot as radiators on in june was too warm, bedroom needs updated as quite old fashioned, stained lamp shade.

Comfortable bed and clean sheets, lovely hot bath Breakfast was ok Staff friendly

Dirty stained carpet in room was quite repulsive Bathroom window didn't close properly Hotel toilets were old and dirty Sticky floors in the breakfast room

La décoration des salons et chambres, le confort de la chambre, le repas du soir, l’emplacement sur le WHW.

Le petit déjeuner un peu tardif (7h00). Le service de transport de bagages ( AMS) ne passe pas dans cet établissement. Anticipation nécessaire pour éviter de revenir à Milngavie pour déposer les bagages.

One of the cleaning guys was friendly and helpful when I arrived.

The place is old and tired. The plumbing was shocking and when you flushed the toilet in my room it sounded like the entire hotel was about to set sail. The breakfast was very poor. Rubbery fried eggs and poor quality ingredients. I had tinned peaches, some fruit salad arrived later when I finished. Packet long life croissants and very basic bread. Had to sit in a conservatory with my dog which was a long way from the restaurant area. In the evening I sat there to have a meal and had to order at the bar. A main course came and the meat in the pie was nice but it was all very plain. I waited for my main course to be cleared away, the people sitting next to me had a waitress but I was ignored and eventually left with no opportunity to order dessert. Staff were just about satisfactory but the first receptionist when I arrived was not very welcoming and it felt like I was imposing. Literally nobody other than one cleaner attempted to go the extra mile, or smile or was welcoming. If it isn’t already about to go under then A.I. would be surprised if it is still there next year. The price was about 50% too high.

הבריכה!!!! בונוס נחמד ממש!

The staff

Far too many local kids using the spa!

The location is great

The heating in the full hotel was up high the full stay, our room radiator was very hot making our stay uncomfortable, staff said they couldn’t turn off the heating timer so was on all of the time of our stay

The spa was perfect we had a massage and spent time swimming. The dinner at night was perfect the best pie I have ever had.

The rooms were not cleaned and the beds were not made for the 3 days we stayed.we run out of toilet roll on the first day as had to search for the cleaning maid to get some more. The bed was solid. The breakfast was poor.

Location was brilliant the swimming pool was good but could be improved with a swimsuit spinner

It was very tired looking in areas. The key card lock was a nightmare such an old system. Our room was not cleaned on the Saturday and I had to chase them to do so on the Sunday. We left for a family wedding at 11.50 put the sign up to clean the room came back nothing was done a real disappointment no clean towels no toilet paper poor management