Modern TWO Bedroom Apartment Birmingham City Centre - 2 BATHROOMS - SLEEPS 6 GUESTS - FREE Underground Parking - FAST Speed Internet

Very modern and homely

Lovely large accomadation, neat and tidy. Both bedrooms were very suitable for a family of four. Parking was great too.

Ensuite bathroom smelt very musty and could possibly have a leak or drains need a clean. We kept the door closed and did not use it.

Spacious, modern, comfy.

The apartment was exceptional, clean and very well equipped

The air con was not set up properly but normally would not have needed it only the weather was incredibly warm...30+

Very spacious and clean Felt very safe with being gated Free parking was a bonus Great location for what we needed Would definitely stay again Hosts very responsive and great communication

Nothing

Location was good. Security excellent. Fairly quiet location.

We were given a different flat than we booked Booking .com told us it was 19 we were directed to 102!! On suite bathroom smelt of sewage and the double bed in the other room was unusable . My daughter couldn't sleep there for two nights!! Seemed to have a very old mattress and the frame made continuous clicking noise, like it was about to fail. The shower hoses were filthy. The food left, looked like it had been there quite a while. A blind and a fresh air free standing fan were broken. The windows all around the flat were unclose- able due to poor maintenance. A bath panel was missing. The settees in the living room were badly stained and there was generally a lack of cleaning. One light was broken in the cooker hood. We didn't risk cooking there. Shame really because it could have been good accomodation. We contacted Phoenix Stays on our first day and they promised to remedy the defects. The only thing they did was to replace the bath panel. Everything else remained the same. Took a whole 10 days to get deposit back. Still have had no apology or explanation about condition. Their customer service is excessively lacking. I have reported this to Trading Standards Birmingham. To take up accomodation from this company I would discourage to anyone. It gives Birmingham a bad name, Birmingham is a lovely city and these types of accomodation for tourists like ourselves must be purged. (Have a lot more photos than shown below)

Great apartment, very clean, good facilities

All great, nothing to dislike