Hilton Garden Inn Phoenix-Tempe University Research Park, Az

Nothing, I like only the pool

I wasn’t happy there

The location was great

I Was just married down the street at a beautiful venue and booked a king room with king bed, I even noted on our stay this was our honeymoon. At check in the front desk said they switched our room to a double queen bed room. Very disappointing since this was literally our honeymoon and find it hard to believe no king bed room (which we originally booked) was available. To top it off we heard kids running back and forth above us all night!!! Also ROOM service, is not delivered to your room. You must walk down to retrieve your own food

I initially booked online through booking.com, but because the receptionist is too impatient and unprofessional, she made me rebook and pay again at the counter saying she couldn't find my booking in the system, something a couple quick refresh of the system could have fixed. I try to cancel my initial bookings so I can get a refund but my money wasn't refunded. Worst experience of my life. The receptionist must definitely be a racist

The poll and lobby area was nice

I had to pay $10 for parking, thr bathroom door was a barn door that had gaps, the tile floor wasnt done properly, my room was by the highway, the bar closed early.

The property was clean and well-kept. The room itself looked nice and tidy when we arrived.

The staff was rude and not very helpful. I was also told incorrect information about charges, which was frustrating and felt misleading.

Location to where I was going.

Did not receive the King I booked.