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7.8 / 10 Guest Rating

Hotel The Palm

Name: Hotel The Palm
Address: Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, Playa del Carmen, mx
Rating: 7.8

Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida, Playa del Carmen, mx

from US$56 / night

About the Property

Rooftop Terrace with Pool, Bar, and Spa
Enjoy panoramic views and relaxation at our rooftop terrace featuring a swimming pool, bar, and spa.

Heritage Cuisine Restaurant "Irene"
Indulge in a sensory culinary experience at "Irene," our European-influenced heritage cuisine restaurant serving a fusion of flavors for breakfast.

Tropical Garden Front Desk
Experience a warm welcome surrounded by a tropical garden inspired by the Mayan Jungle at our front desk.

Book your stay at Hotel The Palm for a perfect blend of luxury, convenience, and cultural charm.

Facilities & Amenities

WiFi available

Free WiFi

Non-smoking rooms

Air conditioning

Swimming pool

24-hour front desk

Room service

Terrace

Garden

Lift / Elevator

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Honeymoon special amenities available upon request and proof of marriage. Available once per couple and only with documents of proof of marriage. Please contact the property for more information. Parking spaces are subject to availability.In the event of an early departure, the property will charge you the full amount for your stay. Parking is subject to availability due to limited spaces. This property is located in a busy area so guests might experience some noise. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

6 rates found

1/13

Double Room

This room features free Wi-Fi, air conditioning and flat-screen cable TV.

25 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

ShowerSafety deposit boxTVAir conditioningHair dryerFan

Room Option

Board / Meal

Price for 1 night

Standard Double Room

Non-refundable

Room Only

20% OFF$70.1

$56.08

Includes taxes & fees

Standard Double Room

Non-refundable

Breakfast Included

20% OFF$113.03

$90.42

Includes taxes & fees

1/19

Deluxe Room

This quadruple room has air conditioning, mini-bar and cable TV. The bedrooms are totally independent: King size bed in the master bedroom and 1 sofa bed. The adjoining room can have king-size bed (subject to availability) or twin beds.

60 sqm

Sleeps 4

1 Extra-large double bed (Super-king size) (181-210 cm wide)

1 Sofa bed (Variable Size)

Amenities

MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Deluxe Room

Non-refundable

Room Only

20% OFF$85.73

$68.58

Includes taxes & fees

Deluxe Room

Non-refundable

Breakfast Included

20% OFF$128.68

$102.94

Includes taxes & fees

1/17

Suite

This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.

80 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Suite

Non-refundable

Room Only

20% OFF$148.33

$118.66

Includes taxes & fees

Suite

Non-refundable

Breakfast Included

20% OFF$191.26

$153.01

Includes taxes & fees

Guest Reviews

7.8

Very Good325 verified reviews

AI Summary

Guests highly rate the good location and frequently praise the friendly staff.

Select topics to read reviews

De Brabanter

Verified booking

couple

Standard Room

Stayed in Feb 14, 2026

"Quality price was good."

Very Good

7.0

Location was good. Everything was close. Price quality, we can not ask for more. We loved the jacuzzi. The nature in the middle of the hotel is really beautiful.

Not the best toilet and there was a little smell. But if you close the door, you will not smell it.

Helpful?

Brenda Luz

Verified booking

couple

Standard Room

Stayed in Feb 13, 2026

"Excellent"

Excellent

8.0

La ubicación

Las toallas se ven sucias, porque estan viejas, deben cambiarlas

Helpful?

Teresita De Jesús

Verified booking

couple

Standard Room

Stayed in Feb 13, 2026

"Exceptional"

Exceptional

9.0

La ubicación es buenísima

Nada

Helpful?

Norman

Verified booking

solo_traveller

Standard Room

Stayed in Feb 13, 2026

"Exceptional"

Exceptional

10.0

Helpful?

Jane

Verified booking

extended_group

Standard Room

Stayed in Feb 12, 2026

"Good value for $$"

Excellent

8.0

Location is excellent and 5 minute walk to the beach

When we first arrived,the rooftop lounge area was not adequate to the number of rooms in the hotel. It had 7 loungers and 3 were completed broken,they had 4 umbrellas which is not enough seeing as its a rooftop pool/restaurant and bar. After we complained they bought a few other loungers and some more chairs and tables. Still needs a lot of work in the pool area for comfort of guests.

Helpful?

Quezada

Verified booking

family_with_children

Standard Room

Stayed in Feb 11, 2026

"Deficiencias en el baño"

Good

5.0

Muy buena ubicación, personal amable

El baño estaba siempre de mal.olor era muy desagradable, nose si había problemas de alcantarillados o se salia el pipí por debajo de la taza, la ducha tambien se salía en agua al bañarse lo q hacia q estuviera siempre mojado.. el enchufe del baño tambien fallo, no hay secador de pelo a menos q dejes una garantía te pasan uno en recepción.

Helpful?

Cordero

Verified booking

couple

Standard Room

Stayed in Feb 11, 2026

"Excelente"

Exceptional

10.0

la piscina y el desayuno

el ultimo día el desayuno no tenía muchas cosas

Helpful?

Romain

Verified booking

solo_traveller

Standard Room

Stayed in Feb 11, 2026

"Excellent"

Excellent

8.0

Helpful?

Luis

Verified booking

couple

Standard Room

Stayed in Feb 11, 2026

"Super fun rooftop at a great price!"

Exceptional

10.0

Fun, clean, in the middle of it all. Could not get better! It was indeed a perfect value for the price. Near to everything you need but beautiful and calm

It was indeed a perfect value for the price.

Helpful?

Gabriel

Verified booking

extended_group

Standard Room

Stayed in Feb 11, 2026

"Mala atención y servicios! No recomendable!"

Good

3.0

La ubicación

Mi estadía fue por 10 días. El servicio de limpieza de habitación es malísimo. Vinieron a hacer limpieza después del tercer día de instalarnos y luego venían cada 2 días. El agua caliente de la ducha dura solo 2 minutos, luego sale fría. Hice el reclamo en recepcion y nunca me solucionaron nada. Reserve el departamento para 4 personas pero solo tenía comodidad, vasos, cubiertos y sillas para 2 personas. También hice el reclamo pero me dijeron que me habían dado un departamento para 2 personas y que no estaba adaptado para 4 siendo que yo reservé y aboné el precio para 4 personas y no me supieron dar una explicación lógica. La atención es malísima...hay mejores hoteles y más baratos y mejor atendidos por sus empleados. Este hotel por fotos se veía lindo y comodo y lo es...pero la atención y servicios dejan mucho que desear.

Helpful?

2 3 4 5

Hotel The Palm

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Double Room

Amenities

Deluxe Room

Amenities

Suite

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Quality price was good."

"Excellent"

"Exceptional"

"Exceptional"

"Good value for $$"

"Deficiencias en el baño"

"Excelente"

"Excellent"

"Super fun rooftop at a great price!"

"Mala atención y servicios! No recomendable!"