Hotel Diosa del Agua Bacalar

The staff was very helpful with information about the area and they were all very nice and helpful and the location was amazing. It was close to almost everything that we needed. We were also given the option to use bikes, which is very convenient.

Nothing

Good location, close to the lagoon and a nice spot to swim. Walking distance to the centre and good restaurants. Room was big compared to others, comfortable beds, ac and hot shower working properly. Friendly staff

Swimming pool wasn’t very clean. The restaurant is very famous because of a korean reality show but it needs organisation and some help in the kitchen for the busy time, waiting time is too long and not the best food (specially when is busy)

Beautiful hotel. Great breakfast and lovely staff. Outside areas pool and rooftop great. Loved the location.

Rooms did not match the hotel as a whole. A bit basic and dated. It did not spoil our stay. I would still recommend to friends.

Location was a short walk to the lagoon and close to the town. Staff were very friendly here and the free breakfast was great with a few options. Property has a pool , many hammocks , and a good rooftop view.

The staff spray cleaner at cats to try and get them out of the restaurant. They sprayed one cat in the eye, and one cat looks in bad shape, with sores and lumps on its back! They are animal abusers! They should build a gate at the top of their stairs so the cats don't go in, but rather, they spray the cats every 10 minutes! They have been reported to peta, the humane society and local council as they are a complete disgrace!

Excellent ubication

It was a cute property with lovely staff and a really good breakfast

I wish the mattresses were more comfortable and the pillows a little flatter. Hard on the neck

Being right next to a restaurant was convenient.

Some amenities were broken. Toilet seat and room safe.