Kuunaa Tulum I Beer Sanctuary & Spa

Nice staff. Free beer everyday. Lot of space to explore

It seemed empty for high season

We booked a two-night stay at La Cervecería Tulum Boutique Hotel, expecting a pleasant experience, but it was highly disappointing. Upon arrival, we weren’t told that the rooms were up four flights of stairs, and the digital key, accessed via an app, didn’t work when attempting to enter. The hotel felt deserted, with no staff present—only a cat wandering around. Its location next to a noisy highway undermined the “boutique” vibe. We upgraded to a “jacuzzi room,” but the tub was poorly placed by the entrance with no lighting. Our friends’ room had one bed, forcing one to sleep on the floor. A requested duvet never arrived. The room also had a wasp infestation—over 20 inside and a swarm on the patio, our friend was stung by a wasp while trying to sleep at night. A rainstorm flooded their entrance. Both rooms had only one towel per person for two nights, and the hot water never worked, leaving us with cold showers. The next morning, no staff were available by 9:30 AM, and multiple calls went unanswered. Expedia couldn’t reach the hotel either and advised waiting 72 hours. A restaurant employee later said they couldn’t assist, and another claimed the hotel was “closed for personal reasons,” which was unacceptable without prior notice. The poor location, lack of service, and unresolved issues made our stay stressful. We’re still awaiting a refund for the night we didn’t stay and cannot recommend this hotel. If the hotel was “closed” on the 18th we demand a refund

Staff members were friendly.

The parts that were being used was well maintained. There were many areas not being used but still a very nice hotel. The staff were all very nice and friendly. Paco showed me many restaurants and things to do in the city, he was very helpful

The location and the setup

The safe was friendly and we ended up upgrading to the all-inclusive for our one night stay. They say there is beer in the room but this is only true and included if the all-inclusive is booked. The eco-friendly part was big for us but this does effect if you have water or not in your room. At times we did not. The restaurant was delicious and a highlight. While we were there during the off season, it is an adult only resort BUT the owners kids were using the pool, this was a disappointment for what we were expecting in our experience.

Nothing! We could see what they were trying for - we only stayed a night due to the facilities being so unclean and poor.

Pools were unclean. Mouldy seat coverings outside. Building work going on (so wouldn’t have been able to relax around the pool). Poor location - very far away from Tulum. Room we were given initially had no hot water and the toilet didn’t work. “Upgrade”we were offered had a plunge pool that wasn’t clean, towels were dirty (and promptly changed) but, the bedding had cigarette burns and the cushions on the bed stunk of damp. It’s Next door to a very busy & LOUD highway (they provide earplugs). We chose to stay elsewhere. Shame, we were looking forward to staying here.

It is a nice traditional decor, but need better management. No hot water during my stays, during the night water hot shut off, because I could not flush the toilet twice after using it. I had to use bottled water for 2 days that I had an early pickup for my activity. Same menu, when you do all inclusive and very limited. Some days you will ask for something they told you they do not have it. I will not recommend it to anyone.

The service was very very poor. There was no hope water. There was no water at night when you want to use the bathroom. The had the same food everyday. In general the hotel was horrible

Can’t complain, I would recommend to anyone.