Hotel The Grand Suites

Very helpful staff, especially Mr Roop.

Small rooms. Entrance area on ground floor was filthy and gives a bad first impression

NOTHING

It was a total letdown as conflicting and confusing response was given regarding late check in after 6pm and late check out email request. A full day's charge for late check out was applied for abysmal poor hygienic stay, when confusing response had stated no extra charge. Apparently, only one query was answered and not the 2nd part of late check out. When the response was seen, it was assumed that late check out was acceptable as who would think that a hotel would charge additional for late check in ??? This appears to be s deliberate confusion and unfortunately left a very bad experience. We would never suggest this hotel to anyone and they should change the Grand name that they have given as there is nothing Grand about it! There were bed bugs and some bins were not even emptied from when the previous guests had left. The flask in the room was disgustingly dirty and a request was made to remove it immediately.

Hospitality was top notch.

Room size was a bit in question. Rooms were congested.

We stayed for 2 nights. Never bothered to clean the room subsequent days