Ben View Phoenix Hotel

The host where 10 out of 10 and from the minute I arrived my stay was prefect from checking in early to breakfast The room was very clean and bed was very comfortable, shower was warm and very easy to control Breakfast was 10 out of 10 and locally produced but most importantly loads to keep me going through the day Graham was very helpful on places to visit over my 3 days and 2 night so much so am planning to stay there in the future ✅✅✅✅✅✅✅✅✅✅

Nothing to report about this hotel as a was make to feel so welcome

What can I say, I liked everything, the host was very accommodating and the location met our expectations.

The food was generous in portion size and tasted well good.

nothing. Wasn't able to stay. Arrived to find the owner passed out drunk on a sofa surrounded by rubbish. Didn't feel safe, so left and sought an alternative.

See above. Booking.com helpline were totally nonplussed when reported it. Didn't even offer to help me find alternative accomodation. Terrible experience.

My colleagues loved their stay at the hotel! Graham is the best host and goes over and beyond to communicate with guests and make them feel at home. We now stay every time we are in the area! Thank you Graham and team for making every visit feel personal and special x

No Show - Zum Anreisezeitpunkt war das Gebäude verschlossen, ein Kontakt war nicht möglich. Wir mussten uns kurzfristig anderweitig behelfen.

The evening meals we had and the breakfast were delicious and Graham could not have gone out of his way anymore to be accommodating.

The rooms left a lot to be desired. Our room only had a bath, no shower and the whole hotel smelt of damp. On our last night Graham took our order for food and then disappeared. Unable to locate him we had to go elsewhere for our evening meal. The next morning he was still nowhere to be seen and no breakfast was provided. I would not recommend anyone to stay here as the owner is unreliable. A real shame as the location is beautiful.

I liked the location and the price of the accommodation

The Hotel Manager initially was very friendly and chatty and made his guests feel welcome. He was also the main chef and the evening meals were of a good standard. However, on my third day staying at the hotel he seemed to disappear and could not be found. It then transpired that he is an alcoholic and had sadly "gone on a bender". This meant that there was no breakfast on the fourth morning and that stray items of his clothing could be found around the corridors of the hotel in the morning. I later found out that this does occur from time to time. He was missing fro the rest of my stay, but a good friend had stepped in to provide breakfast for the few remaining guests. It was a rather sad situation.

Graham was lovely, excellent breakfast

Very friendly host. Nice food.

L'accueil plus que chaleureux, l'hôte est aux petits soins pour les clients, l'emplacement, le petit déjeuner très bien servi, le sauna.