Stunning One Bedroom Duplex Apartment In Heart of Jewellery Quarter

Location

Tv didn’t work Utensils were dirty No toilet roll Only one towel Paper thin pillows Dodgy spiral staircase Filthy sofa Everything about the apartment And the staff changed the HOME sign into HOE found that out on arrival took a picture and reported it but management didn’t reply that’s a insult to guests

Nothing

It was filthy. Hadn’t been cleaned when I checked in on the Monday. Stayed in hotel the night. Sink full of dirty dishes, soiled bed sheets, cigarettes ends in bowl on sink. Only to be told the cleaner was busy. To make it worse, it was exactly the same when I went back on Tuesday. And they refused a refund. Disgusting company.

No towel and tissue paper and also no parking space

Location was really good for what I needed, 6 min walk to a big Tesco, 20 min walk to the bull ring shopping centre. Also only a 15-20 min uber ride to Queens hospital as this was my reason me staying Really quiet area and building, didn't get disturbed during the evening. Communication The Communication was really quick before I checked in and helped when I had difficulty working the key pad to open the door sending me a really helpful video. It is a beautiful place and the layout and decor is really nice and has good bright natural light coming in. No lifts so you do have to go up 2 flights of stairs to the apartment Wifi Really good quality didn't have any issues. Was able to watch tv with no issues or buffering. Netflix was logged and and ready to watch.

Communication After I checked in no communication at all didn't even respond to my message as you can see from the photos. Appliances. No kettle did message saying I had no kettle didn't get a response or a kettle. I ended up going to buy one as it was cheaper than buying coffees out after a long day visiting a family member at hospital. No forks this is a basic need to be able to eat, no tin/bottle opener. After them not replying about the kettle I didn't bother messaging them and bought some from town. Washing machine was handy and worked well. I cleaned the dishwasher and put it on a hot deep clean as the smell was awful. Plenty of plugs and in good locations to charge your electronics. Clean. Not good at all. I went to the big Tesco first night after arriving because I could not relax and felt dirty, after a long day at the hospitaI just wanted to eat and sleep, the apartment had a funny smell ( found a rubbish bag under the sink ) hair and bits of food over the floor in the main room/kitchen area. Rug is absolutely filthy, dust over most surfaces, dishwasher had plates and a oven tray in it dirty and covered in mouldy food. Sink had bits of food left in it. Fridge had bits of food and a rotten egg inside. Bin had old food or something dripped over it, front of cupboards had food dripped over them. Sofa had a funny not nice smell and looked dirty, I bought a throw from town because I felt uncomfortable sitting on it. Base of table was dirty and the chairs were stained and covered in crumbs. Had flys in the apartment due to rubbish. Smoke alarm has been cover with a blue plastic bag. Bring slippers as the floors are so dirty. Bathroom.

Place looks gd

Very dirty towels bin bags full and bath not clean sink full

It had a nice seating area

Very messy, unhygienic