Leicester City Center The Boat House Building

Good location and great staff

I do not recommend this establishment. Avoid it. After just one night, I was asked to leave, even though it was not my fault. I left as requested, but they did not refund my money and they do not respond to messages. I am very disappointed. The behavior of this establishment is unfair.

DO NOT EVER BOOK THIS HOTEL. This is the worst hotel I have ever stayed at in my life. Absolutely disgusting and in an incredibly dangerous area to walk through at night. The hotel was a mess. The staff were rude. The rooms smelt awful and our 3 year old son found a bag of drugs under the sofa! However, Booking.com and the hotel staff were unwilling to help us even with the drugs and people screaming in the halls whilst smoking marijuana. I shared photos with both organisations and was offered no help or support. We had to leave due to my son's safety as then hotel was that bad.

DO NOT EVER BOOK THIS HOTEL. Absolutely disgusting and in an incredibly dangerous area to walk through at night. The hotel was a mess. The staff were rude. The rooms smelt awful and our 3 year old son found a bag of drugs under the sofa! However, Booking.com and the hotel staff were unwilling to help us even with the drugs and people screaming in the halls whilst smoking marijuana. I shared photos with both organisations and was offered no help or support. We had to leave due to my son's safety as then hotel was that bad.

Room size, location, it’s quiet

Furniture, cleaness