Sambo Mambo Beach Hotel

Location

The cleanness very poor our room was very stinky, bathroom very duty and stinky. Smell like pee everywhere. Everything over price, employees costumers service was good..

The property was beautiful. Very cool environment.

First of all the AC in the room didn't work we had to move to a different room after we were already settled. The hotel charges a fee when you eat there. And the complementary breakfast never came. We waited 1hr for scrambled eggs and beans and they got the order wrong. When I went to go tell them the cook (lady) sounded that she wasn't having a good day. Blamed it on the waiter that he took the wrong plates to the table but still didn't fix the problem. We never got our food. Very disappointed specifically because we had a child with us that was hungry

I loved the palm trees in the middle of hotel with the tables and chairs. The beach hut because we didn’t spend extra for umbrellas and chairs.

They charged us $10.00 for a very old towel because it was very dirty and they came to tell us that 30 minutes before directly to our room in a very rude way. Very poor wifi signal in the room. The swimming pool was too deep. I don’t know how to swim but I usually stay close to the steps, since I’m short.

They have modernized a little more it really looks outdated and rusty specially, the bathrooms and the pool. But the property isn’t a nice location! And the staff is amazing.

Pool and bathroom

El desayuno muy desabrido, el aire acondicionado necesita limpieza, despide mal olor, las áreas verdes necesitan mantenimiento

Hotel cómodo , bien ubicado frente al mar

No ponen agua en las habitaciones , ni hacen el aseo cada día si uno permanece allí un par de días . El televisor no funcionaba

The staff at the restaurant were very friendly and excellent service. The hotel location was excellent.

When I got to the property they made me pay $52 dollars extra from what booking had said would be my final total. They said I had to pay taxes (inpuestos) when on the booking info it says all taxes and fees are already included. It rain and none of the staff dried up the floor, nor put a wet floor signs. The floor are already slippery without being wet. Since there was no wet floor sign my son did fall. They never mopped. They did not provide me any information regarding the check out and property info until I asked. They did not put any extra toilet paper. The food was not great. It can be better.