Staindrop Hotel

The hotel is tucked away and quiet. It is very near our event

The man that met us was running the bar and the reception. We were early so went into the bar - he hadn’t got a clue!!! We ordered tea. We got two cups, two teabags, a jug of milk and a kettle of like warm water. £7 !!!!! We were given room 4 - having booked a ‘Superior’ room I expected a ‘standard’ to be met. The bed was two pushed together, the mattress was far too small AND where the mattress didn’t cover was full of crumbs, dust and bits. The window was filthy- greasy hair marks and hand prints!! I complained! The man said he would send someone up - he came and said it’s ok!! later I went down and found 3 young people - I explained and we were moved to Room 14 which was totally different! Beautifully clean and presented. Comfy bed, good view, clean and quiet.

Arrived late after work, very unprofessional man came out bare foot to reception to check me in, took a very long time and when I got to my room it had not been cleaned after the previous guest. Towels on the floor, rubbish, bed been slept in.

The room was big, I could open the window a bit for fresh air, the people at the desk were very nice, offered to help with my suitcase when I checked in and when I checked out, at the time of check in, I was offered to change the room in case I don't like the view, even came to assist with my breakfast order. from the outside, it looked impeccable. The bed was very comfortable, clean bed sheets and towels. There was plenty of space in the room and nice vintage furniture

Nothing in the room looked like in the pictures that I have seen at the time of booking; the bathtub and shower area, was dirty, and I needed to clean it myself before using it, even the slide panels from inside had dirt built up: stains at the base of the sink foot, and the wood toilet seat had the paint peeled. The smell was sort of musty on the halls and in the room where I fixed it with my perfume spray. Only one chair at the desk was not enough. for people who would love to sit to study or drink a cup of tea, would have been nice at least an armchair with a tea table. The chef to whom we had to order the breakfast could not understand much in English and run upset swearing and calling help from front desk.

Restaurant closing at 9 pm on a Saturday night, not a great choice at breakfast, no coffee machine available at breakfast due to it not working, cooked breakfast could have been better

This hotel was scary and I did not feel Safe so I left and did not stay there I would like a refund