Sunset Plaza Beach Resort Puerto Vallarta All Inclusive

Everything! The staff are fabulous! Good food, good drinks, and fun activities. They do not disappoint.

The property is in a great location, which gave our room had an extraordinary view. The room was very clean and newly renovated, including a very clean bathroom. The pools were clean, and a majority of the property was well-kept. The staff genuinely made the short stay exceptional—our butler, Luis, was super hilarious, kind, and helpful (you’re the best, Luis!). I have to also mention the staff at the late night snack café (they were so sweet and funny), and one woman at check-in (I forget her name, which I feel horrible about) who was the nicest, warmest person. If we needed anything or requested something, the staff made sure our requests/needs were met very efficiently and quickly, which I really appreciated. They all genuinely wanted to help and do whatever possible to make us comfortable, which is rare anywhere. Lastly, the breakfast was pretty yummy, but the churros were incredible and by far my favourite food option there!

While our room was very fresh and beautiful, our AC was not working for majority of the stay. We had someone come check it, but he just pressed the same buttons we did. We wanted to give him a chance, but it obviously didn’t work. We had woken up at 3:30am to get someone else to fix it because the moisture and heat in the room was unbearable (the new technician came to our room almost immediately, fixed the issue and was very mindful of our sleeping child). We paid for all-inclusive, but were surprised by how limited we were—there were not many drinks in our mini bar (and by the time we noticed, drinks were not available to order to the room), the room service options (other than breakfast) were extremely few, and the food in general was not great—not awful, but not great. We had dinner during the Super Bowl, and the line for food was insanely long, and the service didn’t match what we got everywhere else from staff. During breakfast, there was construction happening on the hotel building, with very loud banging sounds that disrupted our meal quite a bit. The kids club, while great when open, was closed when we arrived, and open for a short time before we had to leave. All in all, the all-inclusive option was not worth it for our short stay (perhaps it is better for longer stays), the facilities were pretty limited regarding things to do with kids, but the beyond exceptional staff, the view, and the quality of our room made up for most of these downsides, and am very thankful for all the attentiveness, kindness, and excellent service.

There was not as much variety as i expected, however, breakfast was delicious! The closeness to the beach was great. You could hear the waves from my room. Loved the closeness to everything and the town center.

Not much variety of food!

The restaurants on site offer a variety of menu items depending on the day of the week. They are opening a new area for dining. There is an Italian restaurant on site but it requires reservations. There is also a 24 hour coffee shop with soup, salad, pastries and they make paninis on request certain hours.

They are adding on the hotel so there are intermittent construction noises.

Nice location

The servers was rude and community wasn’t very polite, no communication, welcoming, didn’t make food orders correct nor bring the right stuff when asked multiple times, drinks stayed empty during breakfast, lunch and dinner

The facility is in a great location. the staff are amazing. the facility is kept very clean. The food options are fantastic.

There are a number of items that require better maintenance in this hotel it is getting dated