SpringHill Suites by Marriott Oklahoma City Quail Springs

It was so clean and the customer service was amazing. So accommodating.

NA

Good selection on breakfast foods. Comfortable beds. Clean and fresh

Location was good. Front reception staff were very friendly and welcoming.

Not up to normal Springhill Suites standards. Didn't seem as clean, ice only on floors 3 and 5. First night, wasn't able to get a full bucket of ice. Stains on the sofa. Loud A/C and too short breakfast hours. 9:00 is too early to end during the summer and on a holiday weekend. Breakfast staff were not friendly and didn't fill outages after 8:45 AM. Immediately turned off lights in breakfast area a few minutes before 9 AM. Family's around us were told they were out of milk so the kids had no cereal, eggs not replaced after 8:45, no regular coffee creamer. Just a real disappointment. I won't stay here again.

We liked the location, the suite and the pool

Our key wouldn’t work the second day, went and told the desk, had to change the battery in the lock and we waited over 30 min for that and they didn’t even tell us, we had to go ask when we’d could get back in our room, didn’t clean our room, empty the trashes or bring new towels the 2nd day, then next evening our key wouldn’t work again, had to go back and forth from third floor to front desk with only 1 elevator working and motel was very busy!!

Only one elevator was working. I hope the other one was being repaired.

Location was great, the facility was good.

The front desk staff did t speak to me other than to ask for my drivers license and that was it! I asked if I could add my Marriott Bonvoy number and she didn’t want to so it wasn’t added … I didn’t like the non working elevator, only one was operable. I was disappointed with the lack of towels, I was a solo traveler and they only gave minimal towels with no fresh towels the second day. The floor had not been vacuumed and there was debris all over the floor, otherwise clean.