Zannos Melathron by Omilos Hotels

The view

Booked for birthday trip based on the pool because beaches are not amazing in Santorini. This property has recently opened and is fundamentally unprepared to host guests. On arrival, I was given a tour that purposefully excluded the pools. When I asked, a male staff member lied and said it was undergoing a "pH balance check." The next day I was told the nice main pool is restricted and not available to all guests. When I asked the female manager, she talked over me, dodged the question, and falsely claimed she didn’t even know the male colleague who checked me in, despite him standing right next to her when I arrived. The secondary, inferior pool allocated for general guests was hidden, lacks umbrellas and poolside service. When I asked for beach towels, they arrived an hour later, delivered in a plastic bag. My room was nowhere near the actual hotel complex, it was located down a steep hill in a random, isolated area. On 2 occasions, hotel staff walked straight into my room without knocking while I was using the jacuzzi. Despite asking three separate times over a day long period while my room was empty, it was left uncleaned with a layer of bugs on top. It was only cleaned on my 4th request while I was trying to tan and snooze beside it. I overheard other arriving guests asking for a new room because the one they were assigned smelled awful and, the female manager after being rude my whole stay, behaved like miss congeniality for optics on checkout when the breakfast room was busy. I gave the hotel the chance to remedy these issues, they've refused a refund so here is my review. If the manager replies to this, it will be a false statement to distort the facts.

Incroyable hôtel 5 étoiles perché dans la vieille ville avec une vue époustouflante sur la mer. La suite est immense avec terrasse et jacuzzi privé. Le petit déjeuner est exceptionnel , boisson chaude panière de pains et croissants et au choix deux plats. Cet hôtel se mérite il faut monter quelques marches pour l’atteindre mais le personnel vient vous chercher et porter vos bagages. Et une fois en haut c’est Waouh ! Merci à tous pour votre accueil vos sourires et vos bons conseils.

Tout était parfait 👍🏽

Relación calidad precio imbatible . Desayuno top

Quarto amplo, tinha até uma piscina no quarto, café da manhã servido no quarto. A gerente Vera foi muito atenciosa. Praticamente inauguramos o hotel.

É importante marcar a chegada ou pegar o transfer do hotel para garantir que tenha um funcionário para ajudar a carregar as malas até o hotel que fica no alto da montanha

Η αυθεντικότητα του χωριού και οι βόλτες στα σοκάκια .

Ηταν μακριά το παργκινκ από το ξενοδοχείο

Η τοποθεσία ήταν υπέροχη με φανταστική θέα.Το προσωπικό μας εξυπηρετησε σε οτιδήποτε και εάν χρειαζόμασταν με χαμόγελο και επαγγελματισμό. Άριστη επιλογή για τις διακοπές μας, θα ξαναγυρίσουμε σύντομα.

Η διαμονή μου στο Zannos Melathron ήταν εξαιρετική. Όμορφος χώρος, πολύ καθαρό δωμάτιο και άψογη εξυπηρέτηση από το προσωπικό. Το προτείνω ανεπιφύλακτα για μια ξεχωριστή και χαλαρωτική εμπειρία.