Zannos Melathron by Omilos Hotels

The place is so beatiful. The room was amazing and very comfortable. The hot tube inside the room was great and the breakfast served in the room was great.

The location and access is very complex. You need to walk up very high inclined streets and the location is wrong on Google maps. Very tiring after a day in the beach to have 7-10 minutes with high inclined streets.

The location was wonderful, Pyrgos is beautiful but quieter than Fira or Oia. The room was huge and comfortable and the hot tub was great. The pool was really nice.

They were clearly understaffed and it led to reception being empty most of the time, no one to help with questions, and things like having the breakfast menu given to us kept being forgotten (and there was no one at reception to ask). The one employee there was lovely and very helpful but he couldn’t be everywhere at once. The breakfast also was pretty average considering the price of the hotel.

La posizione, il panorama e le stanze bellissime

Servizi inesistenti, personale inesistente. Viene richiesto di compilare un foglio sul quale ordinare la colazione per il giorno successivo che viene servita nella suite. Questa o arriva con pietanze a caso e in ritardo, o non viene servita per nulla. La camera bellissima ma sporca. Capelli di ospiti precedenti sul pavimento del bagno. Deludente, sinceramente non mi sento di consigliare questa struttura. Credo che a questi prezzi si possa veramente trovare molto altro di gran lunga di livello più adeguato a quello che in questo caso vogliono definirsi un 5 stelle.

The room itself was very beautiful and spacious, which initially gave us high hopes for the stay. Unfortunately, the service was truly disappointing. There was almost never anyone at the reception, and on our last day, no one was there for check-out. To make things worse, they completely forgot to bring us breakfast. It’s also unclear how often the rooms are cleaned—when we asked, we were given vague and evasive answers, which was quite frustrating. One of the most misleading aspects was the description on the website. It stated that the property had restaurants, a spa, and a gym. None of these were actually available. When we asked about the gym, the staff told us we’d need to go to another facility 5 km away—on the other side of Santorini. For the price and the supposed level of the accommodation, this is simply unacceptable. A beautiful room is not enough when the basics of hospitality are missing.

Lovely room . Well equipped. Pleasant staff - when we saw them

Not a negative- but it is relevant to know this property is a reasonably steep walk with no vehicle access , which with cases is not easy . Also it’s not a hotel but suites - so limited staff presence, no info in rooms about property , or town etc .

Architecture and view

Lack of service, details about cleaning, glasses and cups was dirty, huge problems with the jacuzzi, super noisy or not working, lack of general maintenance

Very spaciouse and comfy room with a great terrace overlooking the island and seaside from left and right. Incl. an amazing sunset scenery. Large pool at your feet, which you can use almost on your own. Lovely staff who helps with the luggage. As you may know, Pyrgos is an old traditional village with lovely small alleys, you have a little walk to get there and around.

Cleanliness could be improved, and the quality of the offered breakfast items

Spacious room, great view, privacy & staffs.

Nothing really.

The hotel exudes a captivating charm with its pristine beauty. Every corner sparkles with immaculate cleanliness, creating an atmosphere of elegance and comfort that delights the senses.

The warm and attentive staff elevate the experience with their gracious hospitality, while the serene ambiance wraps you in a soothing embrace, making every moment feel like a peaceful retreat.

This place is dangerous it’s a 8 minute walk up a hill. Room was dirty tv didn’t work bugs in room.