Phoenix Hotel by HHG

Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc. First rate breakfast - important for ski days!

Nothing to dislike - just be aware that most properties in Happo/Hakuba are not ski in ski out; that said, it’s not that far to walk if you had to, while the staff ran a shuttle service in any case, and for some of the further afield resorts there’s a partnership with the hotel next door.

Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.

Difficult to get a drink other than tea, coffee and water.

Warm，clean. The staffs were friendly. Onsen was perfect.

A bit far from the shops and restaurants.

I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.

Good location and the hotel will shuttle you around the village as needed so it's quite easy to get around.

We booked a double room believing it had a double sized bed, only to find it was actually 2 single beds, which was quite frustrating. The rooms are very basic and the hotel itself is quite dated. The restaurant is very expensive so not really suitable for a quick bite at the end of the day. The included breakfast was also very basic.

Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day. The breakfast menu was great and the room size was very good. The in-house Onsen was very clean and relaxing.

No daily delivery to 47.

The shuttle service is amazing. Worth its weight in gold

The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so relaxing and the atmosphere very relaxing.

Lack of variety of fresh fruit but understand it was winter time.