Phoenix Hotel by HHG

The staff were very helpful. They booked all our restaurant meals which were fabulous and reasonably prices and they chauffeured us where we asked at a moment’s notice.

The bar was expensive . They should have cheaper drinks for guests

The team went above and beyond for us during our stay. The rooms to some might seem tired. We appreciated the charm, character and the local touch. Breakfast was superb!

Sharing a bathroom wasn’t amazing. However, we never saw another soul using them nor did we have to wait. So, it was fine really.

The staff where so helpful and friendly, everything was super lovely I had a great stay.

Nothing

Mist sauna hot bath and breakfast

Comfortable spacious and good location

Nothing

Usually you check in, and check out, sleep, shower, and never engage with the hotel much more than that. The Phoenix is a different experience. You have a direct line to the team via Whatsapp. They're happy to book you dinner reservations, shuttle you around, guide you to the best pow, and in general be there when you need them. It's like having a mate, who's a local, and has nothing else to do besides lend you a hand when you need them. It's a tiny 12 room hotel with an onsen and a wonderful steam shower, near to everything. Also has one of the nicest restaurants in Hakuba and a solid breakfast. We'll be back. Thanks to the whole team here. You are all awesome people.

It would be great if breakfast started earlier, say 630, so that you could make it to some of the further resorts for fresh tracks.

I was overall happy with the hotel and location. The room was surprisingly big and I liked the onsen. The breakfast was nice and they provide a shuttle to lifts but you can actually walk over (10min) to one of the base lifts, pretty easy. However, it's a bit secluded from the main town (15min walk) and it's uphill so be ready for a little workout if you go shopping/dinning.

Can't really complain about anything other than weather. It was very warm for early January, half of the mountain was closed unfortunately (very thin cover) and raining instead of snowing. Unfortunately this might be the trend with climate changes and Hokkaido seems much safer bet for japow.