Phoenix Hotel by HHG

Love our room. We chose the share-bath room type by accident, but in the end it didn’t bother us. The public hot bath and shower are very clean, we didn’t see another guest while using it. The staffs are very friendly and helpful. Breakfast are great, and the restaurant Mimi at the hotel is beyond excellent.

Only the check out time, will be even better if moved to 11 from 10.

Awesome breakfast, transfers available upon request and helpful staff.

The local. The food. The staff

Room didn’t have a shower. Spartan decor. Basic. Didn’t think it was particularly cheap for what o got.

We enjoyed our stay here very much but unfortunately there is very little ‘off piste’ connection with other guests & we believe that the cost of drinks from the bar are prohibitive for most guests. There is a delightful lounge but no one using it?? There were no vending machines for cold beer or an area you might even take your own super market bought drinks & share some conversations with others. The meal at Mimi’s was awesome but thought that the extra cost of wine should have been included as are in most ‘degustation’ menus these days. The Italian staff were delightful. Dry room excellent as is free use of laundry.

No atmosphere No beer in vending machine Degustation menu but had to pay extra for wine matching AUD 90.00 each. Just include in menu. Cost of drinks from the bar prohibitive AUD 46.00 for two glasses of Chianti.

Staff was friendly, provided shuttle to and from lifts and to bus terminal.

Location not bad, but still a little bit of distance to lawson and rest of nearby restaurants (15min walk). A shame steam room wasn't working. But biggest thing I was upset with is the 5000 yen per luggage charge for use of takkyubin service. (Would have normally costed 2730 yen as per black cat website). Our hotel in tokyo did not have such a surcharge at all.

Close to Hakuba One, however a good walk to Echo land which is the night lift for the area after a vbig snow day

Lack of vegan food options If you can cater to this more it would be full marks across the board More so for the dinner side

great location near ski lift and amongst the trees.Easy walk to town and restaurants.Breakfast was very good and we loved our daily Onsen.

Bed was very hard.