Sunset Shores Beach Hotel

Location

The food selection and quality were terrible. I was served stale watermelon for breakfast and for lunch shrimp that was not de-veined.

The location, pool and sea were great. I loved walking directly out into the courtyard.

Firstly, they put us in the wrong room. After 3 phone calls in which they said our King bed wasnt available (as it was listed) they switched us to a King room. They lied about the availability of the room. Additionally, food service (which options were limited in this location) was terrible. There was plenty of staff, and it felt as if we were deliberately ignored. We had to go to a neighboring hotel for their food service multiple times as they would make us wait 45+ minutes to even get a menu when there was no excuse (empty restaurant, staff loitering). When we ordered a drink at the empty bar at 5pm, she ignored us and continued to wash glasses. It took 20 minutes to get our drinks. They “put it on the room” and did not charge the room, rather postponed the stay by charging us separately for the drinks after we left (they made our shuttle turn around after we checked out in person). They did not book our taxi at the requested time, they booked at 11:30, when we asked for 12pm. As understanding and low maintenance guests who make an effort to be more than polite, we were treated rudely in nearly every interaction. The security guards were impolite in instructing us to wash sand off our feet, and pointed to a small sign (not visible) facing away from the direction where the sand was when I walked on the patio after the beach. One security guard snapped at my partner for not having a towel on the beach chairs, and did not apologize when he saw that my partner did in fact have a towel. We are not picky people by any means, but the interactions alone were enough to feel isolated and uncomfortable. The cleaning staff, and one security guard “Dowie” was exceptionally kind, though.

Position an the staff

Everything was perfect.

Cold water pool

Great location! The property is very nice, direct access to the beach. Everything was perfect and clean. I liked the room and the balcony with the sea view. Beds were super comfy. Would I stay again? yes because of the location. It’s a really nice place. If you are looking for daytrips hotel next door has travel agency. Some of the Staff was helpful like the security and Ronisha from reception. Public transportation available outside the hotel mini busses that run downtown.

Some of the staff could be more helpful and nicer like bar and breakfast service. Otherwise everything perfect

Right on the beach!

NA

I liked the design

The rooms need to be updated, bathrooms need to be be gutted