Sunset Shores Beach Hotel

The comfortable beds

Nothing

Loved the appearance of the property, the room was very nice

My husband had charged a drink to the room thinking I had left our credit card for incidentals. We received a call at 915pm when we were in bed, saying we had to come pay it immediately, I asked how much it was , and was told $10US(which was expensive for a rum punch in a fruit glass). I asked it we could just come pay it in the a.m. I was told no, someone could come to the room to collect it. I told them, no, I would come down and pay it, since I would have to get dressed anyhow. I just thought they could have had better customer service. We have to stay overnight again at Young Island in April, if it hadn’t been for this, we would have stayed overnight there, but will stay somewhere else now.

L’emplacement

On a payé pour une chambre avec 2 lits double avec patio et balcon. Nous avons eu une chambre avec 1 lit double et le balcon. Donc première déception. Ensuite il fallait réclamer des produits pour se laver , cela n’était pas fait automatiquement. Concernant les matelas de piscine, il n’y en avait pas assez et ils étaient sales ! Le personnel dans l’ensemble n’est pas très aimable : quand au service, c’est la catastrophe ! Vous attendez constamment suffisamment longtemps pour que cela devienne exaspérant…et on vous dit d’attendre c’est comme ça . Un exemple tout bête : on avait commandé des glaces, elles sont arrivées fondues, c’était devenu un milkshake ! Aucune attention est faite au client c’est au client de s’adapter ! Exemple : on était allongé sur des transats à côté du bar de la piscine: le jardinier est venu à côté de nous et a fait fonctionner sa débroussailleuse ! Comme on a montré notre mécontentement , il nous a répondu qu’on avait qu’à aller ailleurs !

The facility was dated. Need updating.

It is right off the beach and bars. Everything is walkable.

The food and my AC went out after the first night and we had to move to a smaller room

The beds were comfortable and we had an angled view of the sea and sunset. The restaurant was part of the facility and others were within walking distance. The staff was excellent. The dining and bar areas, as well as the outdoor spaces and pool were more modernized and updated.

The bathroom was very worn, the tub made buckling when standing to shower and the floor and corners were worse for wear. The small beach is in front of the hotel. There is a concrete walk and low fence separating it from the property. The beaches in Saint Vincent are public. We were hugely disappointed that early each morning the beach is completely lined with umbrellas, lounge chairs, drink carts etc. by vendors and filled with cruise ship travelers who are taxied there from the ships moored in Kingstown. Therefore, the beach was extremely loud and crowded with no room for the hotel guests to enjoy the space. This is no fault of the hotel but would detract us from staying there again.