Hayah Grand Hotel

It was very dirty, no one came to clean this room ,even no toilet tissue , no drinking water etc.

The hotel is strategically located within walking distance to the Holy Prophet’s mosque. All shops and amenities are found directly outside the hotel. Whilst not a 5 star property the loss of facilities and luxury is hugely over compensated by the superb customer service and genuine hospitality of the management, Mr Mahmoud (manager of operations) ensured that I was comfortable and well looked after by the housekeeping staff, in particular Mr Moshtaq who catered for all my requirements throughout the stay and made sure my room was clean and not short of any consumables. I have no hesitation in recommending this property and would urge anyone to ask for Mr Mahmoud to assist them.

Need to improve quaility