Unzen Kyushu Hotel

The whole experience. Beautiful view, perfect atmosphere and lovely staff.

Nothing

The hotel is located in the heart of the hot springs area, offering an immersive and relaxing experience. Our room featured a private deck and its own hot spring bath—it was absolutely amazing to soak in the comfort of our own onsen while surrounded by nature. The hotel also offers a complimentary happy hour with mini cookies, candies, and a selection of liquors, which we thoroughly enjoyed. We relaxed on the rooftop lounge chairs and indulged in the massage chair, which was perfect for unwinding. Dinner was truly a highlight—beautifully presented and delicious, rivaling the quality and elegance of a Michelin-starred restaurant. Every detail of the stay felt thoughtfully curated and luxurious.

None

What an incredible experience. This is a very special hotel and we loved every minute of our stay. The room, private onsen and view were wonderful. The bed was super comfy (and huge!). The food was absolutely delicious - Nagasaki beef with truffled egg was up there with the best things we've ever eaten. All the staff were perfect. The lady who served us at dinner and breakfast, and the gentleman who checked us in / out were so lovely. Free drinks were also appreciated! We were very sorry to leave!

It’s advertised as a 3 star hotel but I think it’s more like a 5 star. The location couldn’t be better,(overlooking the national park), the facilities were amazing, the dining exquisite and the staff provided outstanding service. It was a wonderful experience.

Nothing. That we couldn’t stay longer.

The spacious hotel room with its private onsen offers a high level of comfort, privacy and serenity. The hotel staff was friendly, courteous and helpful. The dinners we had there, one Japanese and one western, were something not to be missed. It's been a pampering experience.

It was disappointing when we arrived, just to find out the bedroom of the Suite A was not what it appeared in the photo. A big blank wall just a narrow aisle from the end of the beds, giving you a very uneasy almost phobic feeling. The poor staffs were sorry but couldn't do much to improve the situation. What a way to spend the 49th wedding anniversary !

Excellent view from room even better than photo. The room setting is relaxing. Dinner was amazing. Staff is nice.