Cradle Mount Hotel

Pillows are hard

Food was bad

The check in was not so smoothe. Place could be cleaner. Owner did at least try and help sort out the problems. Thanks daughter was very helpful

This is a place that tries to be a boutique hotel but fails miserably.

The place is built on a smallholding with old buildings and old vehicles standing around. Bad finishes everywhere.

Very clean and comfortable

Staff could do with some professional training. Got a call before I checked in with the employee telling me he’s been up and working since 7:00 am and has been calling to find out what time I’ll check in so he can go and sleep. Felt very unprofessional and there are many different ways you can confirm check in. Also staff cleaning early in the morning have loud conversations and move furniture around loudly. Person that open the gate for me in the morning hoofed at me to “hurry up and leave” as I got my car started. Wasn’t impressed with the level of professionalism.

Property has potential and investment in training staff in guest services and upgrading intercom or security at gate so guests are not inconvenienced

Entering and exiting the facility is an issue. They have a qr intercom system that does not function properly. Check in process and staff are in urgent need of proper training and how to deal with clients.

Close to the wedding venue we were attending. Friendly staff.

On booking.com it was stated that there is a restaurant. Upon arrival, however, we discovered that this was not the case and that they had no chef, which meant we had to go out and find somewhere to have supper. Breakfast was arranged but there was only one option available. I suggest removing restaurant facilities from booking.com's list of available facilities. There also weren't hand towels or shower mats in any of the 3 bathrooms we'd booked.