The Midlands Hotel

I loved that it was as the photos, and really made the stay comfortable

Nothing

The unit was well designed, spacious, comfortable, and well equipped for colder weather with sufficient warm duvets and blankets. The crisp white bedding enhanced the clean, fresh, and welcoming atmosphere, while the patio provided a relaxing space to unwind and enjoy the surroundings. The friendly, welcoming, and attentive staff further contributed to an enjoyable stay. A power outage occurred during our stay, and the staff proactively contacted us before check-in to inform us of the situation. Given that it was Comrades Marathon weekend and alternative accommodation was extremely limited, this communication was greatly appreciated. Despite the outage, the stay remained comfortable and functional, with a generator providing lighting and basic power, allowing us to enjoy a cup of coffee in the morning with minimal disruption. The staff also went above and beyond to ensure that warm water was available, making it possible to enjoy a much-needed bath after a long and demanding race. Their care, effort, and commitment to guest comfort were truly appreciated and reflected exceptional customer service.

Air-conditioning was not heating up

The receptionist was very helpful and catered for our requests which made us enjoy our stay

Staff were friendly and always willing to help.

There was no water for two of the days that we were there. The property should consider jojo tanks.