Batur Volcano Basecamp

Hospitality

Good if you’re going to hike Mt Batur, about 10 min drive from the hotel! Great and helpful staff, they even helped drive us to Amed which was 1.5 hours away. The view from the hotel was beautiful seeing the lake and mountains. There was also a local warung that you could order food from which was delicious (and cheap)!

The bathroom was lacking in some aspects. There was no sink and the shower was right next to the toilet so when taking a shower the whole floor got wet and dirty. It was therefore difficult brushing teeth etc. It was also not properly cleaned. The room didn’t have an ac nor a fan so it was a bit warm at night but manageable. The area was not that great and you will need a moped to get around. A bit noisy at night, one night someone had a party close to the hotel and there are roosters that are close too.

The location and the kindness as well as the willingness to help of personell

Not wel equiped bathroom. No sink present and no possibility to shave or dry your hair. General lack of sufficient power sockets.

hot spring bath tub outdoor fast wifi and location easy to reach. I will only stay here when in Kintamani

Nothing

Nice pool with the volcanic hot water from the springs, new appartments - was still under construction, friendly and helpful staff,

we booked another place but we had to change because other people did not leave on time which looks like they have some organizational issues, there was no lakeview as we booked originally and it was farer away from the center, breakfast was ok but very small portions and they didn't understand that vegetarians don't want to eat sausages as well

The staff were the best people ever , my kindness welcoming people I’ve ever met, mowgli went above and beyond for the volcano hike & Suarez our tour guide for the hike was also the best , will be coming back again shortly

I want to preface the rest of this review by saying that Kadek and his family were wonderful. So kind and helpful, they didn’t have a laundry service but he helped me by taking it to a local place; breakfast and coffee were nice and the staff were always there to help if I needed something. The accommodation itself it’s spacious and comfortable. The hot springs pool is lovely in the early morning and evenings, amazing views as well.

I wouldn’t recommend this place if you are a solo female traveller if Mowgli is still working for them. I believe he is not part of the family/hotel staff but organises the tours for them so was around a lot. The first night I spent here, no one else checked in, and this man (Mowgli) took full advantage of this and invited himself in to the hot springs with me. This would have been fine (a bit strange but fine) if he had kept his distance, but he was incredibly inappropriate and made me feel so uncomfortable, trying to touch my feet/head/commenting on how I look. I tried to move away every time to a different corner and he persisted so after a short while I got out and went to my room. The next day I asked him to help me find an activity to do, and instead of just helping with pricing or arranging this over whatsapp, he once again invited himself into my space and kept trying to sit on the arm of my chair and hug me/touch my head and face. He went as far as to grab my arm and call me sexy. At this point I told him I don’t want to be touched, and he laughed and said sorry. If I had not been completely by myself I would have stood up for myself straight away, but being alone in an unfamiliar place with an older man who was making me feel unsafe was really quite scary. Luckily a couple from France checked in later that day and after I explained what had happened they stuck by my side. If you use a different company to book your tours or are travelling as a pair or group then I can’t imagine this would be an issue, but it definitely ruined my stay and I left a day early so thought it was important to mention for any solo ladies

We had a very good stay in Jepun Bali Lake View! The view from the hotel is super nice and the rooms are clean. There is no air conditioner but it is not a problem as the room was not hot at all. Kadek and Mowgli were really helpful and good hosts. The hot spring is pleasant in the chill evenings. Mowgli got us a rental motorbike and he organizes hikes to Mt Batur. Kadek's fater gave us a car ride to our next destination Tulamben. Really nice guy him as well! High recomendation for this place :)