Hotel Hanaan

Amazing hotel ! Great staff, the room was spacious with all amenities and a fantastic view on the lake and the Torii gate. Close to everything : supermarket, laundry, bus stop, boat and bicycle rental, and hikes. Oh, and great Onsen to relax after a whole day out Just beware of the local restaurant closing very early, book your dinners around 5.30pm or 6pm

Nothing Everything was great

The view from our room was spectacular. The staff all work hard to give their best.

The staff could be trained better, especially those foreign to Japanese culture and level of service.

Location and view from our room

Service from new non-Japanese staff

Exceptionally clean and attentive and kind staff. Onsen was wonderful.

Extremely friendly staff, amazing lake views, excellent food and great onsen. The best hotel stay during our 3 week trip in Japan.

Beautiful room with an incredible view. Amazing dining experience for dinner and the staff were very polite and helpful.

Had an issue working out thermostat in the room which meant it was very hot until a member of staff sorted it for us (it may have been us being stupid not being able to work it tbh!).

A great hybrid experience of the Japanese Ryoken and a western hotel. The meals were traditional Japanese where you were given the option to wear kimonos that were provided. The staff was very friendly and made every effort to communicate with pretty good English. Location was amazing with a beautiful view of Lake Chenzuji along with a tori gate. I would recommend renting a car to get around the whole Nikko area easily. Rooms were very clean with comfortable beds.

The trees were still brown in April at Lake Chuzenj and snow on the ground in some places but it was still beautiful for the shoulder season.

Everything, especially the staff and their exceptional service.

Nothing

The breakfast was an amazing assortment of traditional Japanese breakfast items including mackerel, udon, rice bowls, etc. The view from the room of Lake Chuzenji was beautiful. The onsen was very relaxing - we went in early March and it was snowing on the onsen but it was still perfectly warm. The staff were kind and accommodating.

The private onsen was amazing. Both Dinner and breakfast were Japanese style and we loved it. Staff were so polite and kind.