Crystal Sands

The breakfast was good compare to other hotels, the staff tried hard to give proper service but the hotel is bad.

The crystal Sands location was close to boat dock which good to find out. Their facilities are really bad. First they gave us the room at the top. We went there. We figured out that the wifi is not working. After that there is wardrobe in the room. We dont know how to hang our clothes in the room. Then the electric kettle not working, the TV is not working. We gave complain about the room. They told us that we are finding a solution to solve this and they gave the solution to change room not immediately but after the next day, we only booked the hotel for 2 days but already 1 day passed in the bad room which is really disappointing

Good location

Do not book tour from this hotel . We had very bad experiences take nurse shark tour from this hotel 1. Hotel told us that the tour pick up 9am . We waited at hotel lobby since 8:50am but the tour is not start until 10:30am , almost 2 hours waitting . 2. The most terrible is : 23 customers on this shark tour but only 15 snorkeling gears and only 5 snorkeling gears are works , all other 10 other gears are broken and damage . We must to take long turn take gears . Few family must wait almost 2 hours for take turn to get a gears . Terrible! The most priority for shark tours is snorkeling gears but they have not have those while gears is not expensive to purchased . Waste time , Bad service

Nice staff but not professional

STAY AWAY to book tour from this hotel ,bad services , waster time , waster money . Water flood over dinning room & Lobby . Sand Crystal Hotel told that the tour pick up 9am . We waited at hotel lobby since 8:50am but the tour is not start until 10:30am , almost 2 hours waitting . 2. The most terrible is : 23 customers on this tour but they have only 15 snorkeling gears and only 5 gears working, all other 10 ofher gears are broken and damage . We must to take long for our turn to get snorkeling gears . Few family must wait almost 2 hours for take turn to get a gears . Terrible! Please improved your services, you can not rip customers like that . The most priority for snorkeling is gears but you have not have it while gears is not expensive to purchased . Waste time , Bad service

first they provide a poor room to us, but we asked the reciption to changed it and immidietly they move us to balcony room and it was great. the reciption 2 ladies were so kind and helpful.