The Westin Kansas City at Crown Center

This seems like an old Embassy Suites by the structure. We had a one night stay for holiday ballet. Upon arrival the valet gave us uncertain, confusion. When giving your car over to someone who seems unsure of the process was a bad start not to mention the glassy red eyes. The front desk gal seemed overworked and not in the happy holiday spirit, no smile no greeting. I received an email one day prior to our stay that the concierge could help us with limo car service etc but when I asked the happy desk clerk where the concierge was she rolled her eyes and said they didn't have one. They also advertised room service which they had NONE. The rooms were old but somewhat clean. Thin walls, you could feel the springs in the old bed but the linens were nice. The food at the restaurant was terrible. The pita bread that came with the dip were floppy, soggy wet. 50 dollars down the drain for food. Drinks were good. Service was good at the restaurant. I would never stay here again unless the price was 200 or less.

When I emailed them through the booking.com site they said they would be glad to upgrade me to the side debt looks out over the Mayer’s Christmas tree. Then when I got there, they wanted $75 a night more to do it. I paid it because it was a romantic getaway with my wife, but They just weren’t upfront about it.

$250 a night but yet $40 each night to Park, another $20 each day that you use the wet area. The extra fees are crazy.

It was in the middle of the Hallmark Experience which made it incredibly comfortable and easy!

I found a hair on the tub but it was otherwise perfect!

Breakfast was not included in with my room stay

My floor 6th had marijuana smell , so I was sick to my stomach and a migraine for 3 days Could have compensated a room night or two for the inconvenience , I had to find breakfast on my own many days , 6th floor room I had an awful view , last year I had one overlooking the square and Christmas lights

The location and access to the Hallmark Christmas Experience was the only advantage of staying at The Westin Kansas City.

The bathroom was not clean and had stains on the bathroom wall. The TV remote was cracked and still functioning. The room key cards had to be rekeyed two times to access the elevator to our room. The notified staff were friendly and did not seem to be concerned by my comments.

Stayed at this big chain hotel where the TV remote was broken and required two calls to fix—apparently competence is an add-on. The lobby restaurant was so understaffed the bartenders were complaining louder than the guests, and the lunch host on Sat 12/6 acted like seating us was ruining his day. If you enjoy paying full price for half-effort, this is your spot.

Location. That’s the whole reason we picked this property to begin with.

Worst staff that I’ve ever experienced. The Manager was the most rude and hateful person that I’ve dealt with in a very long time.

My friend and I stayed here for the Hallmark Christmas experience event which was being held at the hotel. The hotel is a great location for the event and overall centrally located. The bed was comfortable , the food at the hotel restaurant was decent and we had a view of the square, but that's pretty much where the positives end. The hotel is very dated and in need of a massive update. We saw roaches in the hallways while at the event. We were placed in an accessible room, which was fine since we booked with expedia, but it was clear that that room had not been stayed in our touched for a very long time. When we arrived the shampoo that was on the wall had fallen off and was laying in the bathtub. I did not realize until I got into the shower that the shower gel was totally empty so I had to use the shampoo to bathe. Something was wrong with the connections on the shower so water was spraying out of the connections all over the floor every time you turned it on. When you showered the toilet bubbled and when you flushed the toilet the shower drain bubbled. On the last day there was no hot water in the sink. The phone would only work on speaker phone mode. Getting someone on the phone to help was pretty impossible. We had to call four or five times until someone answered and it did not even roll over to voicemail to leave a message. The tissue box had two tissues left in it and when we called down for them, they did not bring them up. When we asked about this the manager was very defensive overall and told us the DND sign was on. We do not agree with that, but that being said even if it was we had literally just gotten off the phone with them, they could have called up and asked us, but that was never followed up on. The pillows are not typical hotel pillows either, they are more firm. Which I love, but my friend hated. Just FYI. The agent we spoke to at check out was very nice, and referred us to the manager who agreed to remove the one food charge we had from the room, but stated she could only offer points, not a refund which does not help much when two people that are unrelated and don't share an account. Only one person can get the points. I personally also felt that rather than being understanding, the manager was very defensive which was not a good customer service experience. Overall I would not stay here again.

Location, friendly staff, security