Sheraton Skyline Hotel London Heathrow

I had planned a trip from Tel Aviv through London, to Canada, and booked the Sheraton as my layover hotel. Because of the unrest in the Middle East, my flight was canceled, and when I tried to explain this to Hotels.com they said they would talk to the hotel. This proved futile so they suggested I email them directly and hopefully they would understand the circumstances. Their response was cut and dry - No. I will not visit Sheraton again in any city I travel to again.

No facilities. I stayed because of the swimming pool but they don’t have it anymore. Photos on hotels.com are misleading as the bar by the swimming is no longer there As no amenities, it should be a three star hotel, not four

The best part of this property was the breakfast buffet and the kind server, Jasmeta who greeted us every morning with a smile. Unfortunately, our room was dusty, towels were removed daily but never replaced for our 4 guests until we asked, the TV did not work properly for the entire week and the outdoor Skyline area was closed. We brought the concerns to the front desk reps who told us the TVs were out in the entire hotel. With limited amenities during our stay, this hotel was not worth the price we paid.

Amazing hotel with excellent service! Very comfortable beds and large rooms. Restaurant inside nice. Will return

Smooth

1st room2089 smelled of cleaner covering a vomit smell? Changed to 2057 which smelled of cig smoke in Bathroom and was very hot. AC could not keep up. Set up for charging phones and plugs unacceptable, had to move furniture. Adaptor doesn’t fit in provided slot on desk.

Hotel was nice. Service was great. We ate dinner at the hotel restaurant bar and it was good. We did have an issue with the tv turning on and off constantly so told the front desk and they had maintenance come fix asap. I think they need more signs in the hallways to direct you back to a lift/elevator. This hotel is HUGE and you can get lost trying to find a lift. Hotel was quiet so was able to get a good nights rest.

This by far was one of the worst hotel experiences I’ve ever had. This hotel should certainly not have a 4 star rating. It is a horrible embarrassment to the Bonvoy Marriott brand. Literally the only saving grace of this hotel is that the staff was friendly and helpful. I had a 4 rooms with 5 night stay for our group. The AC did not work, the TV’s did not work, the refrigerator in one room did not work. The furniture is worn. The carpet though stained and lifting with rolls and creases. There is no cover sheet in any room, just a duvet as a cover. The tubs and deep and very slippery. The face bowl and floor tiles cracked in multiple places. The pillow on the beds ridiculously flat. Even if folded thrice you wouldn’t be comfortable. I cannot recall ever having such a horrible experience. This hotel should be a 1 star rating and removed from the Marriott brand. Once again it’s only saving grace was the professional and courteous staff.

Had to move room three times. AC in all three rooms didn’t work. Bathtub drain clogged and repairman tried to use a gross toilet plunger to unclog. Staff was nice but that’s about all I can say.

The worse hotel we have ever stayed at and left after one hour