Sheraton Heathrow Hotel

During this two weeks of training in Sheraton Heathrow Hotel, Abhinu and Ursula performed a professional images and provided an excellent customer service They are really friendly and helpful!!! They made my day.

We recently attended a two-week training program, and I would like to express my sincere appreciation for the consistently excellent service provided by the staff from the very first day. Their level of professionalism remained exceptional throughout the entire duration of our training. I would particularly like to commend Ursula and Abhinu; they are truly remarkable individuals. Please continue your outstanding work and your contributions to making Sheraton a wonderful place. These are the kind of people one truly looks forward to interacting with daily. From Anotida

Good hotel, close to Heathrow t5. Friendly staff , especially receptionist Vilasha. Clean and spacious rooms, Food at the restaurant is tasty. Highly recommended.

Having just landed back at Heathrow after the very long flights back from Australia, we opted to stay a night at the Sheraton Heathrow to recover before driving home. We had booked a package that included parking at the hotel. A friendly and helpful check in is all important and Vilasha was certainly that and in our jet lagged stupor she was a lovely welcome. We settled into our room, which was very comfortable. Yes, the hotel is dated in places but it has been updated to a very modern standard where it matters and the bed, bathroom, room amenities and all the public areas are perfectly updated. We headed to the restaurant for something to eat before retiring and John, Clayton and the team met our weary requests with excellent, cheerful service and delicious food. We were super impressed. We slept very well, the bed was super comfy and the room quiet even though it was on the ground floor. The next morning we enjoyed a really delicious buffet breakfast (£13.50 pp if paid at check in) and that set us up for the drive home and the bump back into our lives at home. We highly recommend the Sheraton Heathrow.

Only a one night stay with our coach party , there was another coach party aswell. Our Saturday night dinner very poor , it seemed to me that there is a different menu for parties like us , but if you are dining privately a much better choice, admittedly it will be a cost issue on behalf of the coach companies. I am sure if they did a carvery it would be far more cost effective considering they are running the restaurant aswell. Sweets cheesecake , sponge cake , not impressed at all Staff not very attentive, couldn't understand basic english

The staff were very kind, helpful and friendly, the room was nicely appointed, the food was good and the hotel was quiet - even though they seemed to have every plane crew currently in London staying there. We had a club room and so were able to use the club lounge. This is just off the main restaurant and has tea, coffee and soft drinks all day, plus some little pretzel type nibbles. Then between 5 and 8 they do wine and beer and a selection of hot food. When we were there they did tortilla chips and crudite veg with dips, a lovely kidney bean salad, bbq chicken tenders, beetroot falafel, tzatziki dip, continental meats, cheeses and crackers. We actually didn’t end up needing any dinner. The 9ish down side was that it is only enclosed by slatted wood with curtains over it, so you hear everything that is going on in the hotel around it, and that night they happened to have a Xmas party going on in the bar. But it is a minor thing really. As part of the club room upgrades we also got a cooked breakfast, which was very good. Lots of choice and nicely cooked. We would definitely stay here again when flying from Heathrow.

Jay was fantastic host he made our stay very good and i have requested a bride to be card as well he had taken care of it it was a very special stay for us .

Jay was a great receptionist host. He’s very helpful and professional and his service is exceptional! No one can top his service!

Supreet is such a great host. She made my stay very comfortable ! Nice and friendly staff ! The room is also nice, cozy and clean!

I have stayed at the Sheraton Heathrow a few times now and each time I've stayed has been lovely. I ckecked in for this stay and was greeted warmly by Vilasha at reception, who remembered me from my last stay. She was very kind and personable, and this made me feel very welcome. The rooms are very clean and comfortable, the Lounge is very nice . The young lady attending to the guests in the lounge was very helpful and friendly and the appetizers were tasty. And breakfast the next morning was excellent- the young man who showed me to my table went out of his way to ensure I had all I needed. In all, a very enjoyable stay. I would definitely recommend this hotel. It is very easy to get to from Heathrow.