Sheraton Heathrow Hotel

Great experience during my business travel in London and I would like to thank especially Vilasha at the reception for her wonderful welcome

The Hotel was great. The Manager and Jason made me feel at home! It's a very inclusive and diverse environment. The food is good. I wish the bar was open 24/7. It closes early.

I stayed here before a trip in May, and it was a disaster from the moment I arrived. The hotel’s systems were completely down, so they couldn’t even issue a room key. I had to be escorted to my own room like a guest in a building they couldn’t operate. My booking explicitly included 8 days of parking. Weeks after returning home, I received a ParkingEye fine for “non-payment.” That alone is unacceptable. What followed was worse. I appealed the fine, providing proof that parking was included in my rate. ParkingEye didn’t care. POPLA didn’t care. Both rejections made it painfully clear that the hotel hadn’t done the most basic step of registering my stay with their parking operator. Something they promised they would do given I couldn't due to their systems issues. The hotel’s response? Utterly useless. No support, no escalation, no intervention with the contractor they themselves hired. Just finger-pointing and silence. I’m now having to run a chargeback for parking I already paid for, purely so I can deal with a fine I should never have received. This hotel will happily take your money, but the moment their own failure comes back to bite, they vanish behind a third-party company and refuse to take responsibility. No apology. No refund. No attempt to fix the problem. Nothing. This wasn’t an inconvenience, it was a complete abdication of customer service and basic competence. Avoid this hotel at all costs.

Particularly grateful for attentive Front desk staff - Jay and Nat. Always a pleasure. They take care to remember returning guests.

Amazing costumer service from reception host Daginder Kaur. Helped with refreshments and led us to our room in the hotel.

When I checked in I asked if there was any availability for an upgrade. The agent said "no its only for platinum members'. I let him know that my reservation and status says " upgrade upon availability " and i said " did you even check?" He said no. I was then welcomed to my room with a toilet full of urine. I did not go back to the front because I didn't like the customer service I recieved.

Fantastic service and great help all day from Daljinder. Would highly recommend for conference room. Thank you very much

Both Surpreet and Elisa at the front desk was extremely helpful. Truly accommodating and exactly what I needed after a long flight. Will be back for sure

Daljinder and slaydon were very helpful went above and beyond. From the moment we arrived, the team was welcoming, professional, and attentive to our needs. They assisted with setup, ensured the audio-visual equipment was running smoothly, and checked in throughout the event to make sure everything was smooth.thank you so much, we will definitely be back.

Daljinder & Slaydon: Very polite about facilitation prayer rooms. Best service. I wasn’t expecting for them to be so open/ welcoming. I thanked them a million times and would be grateful if this could be passed on. Will definitely be back because of them haha!!