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8 / 10 Guest Rating

Best Western Heartland Inn

1416 Broadway Ave E, Mattoon, us

Best Western Heartland Inn - main view

About the Property

Convenient Location: Located in Mattoon, Best Western Heartland Inn offers easy access to nearby attractions and amenities.

Family-Friendly Accommodations: Our hotel features family rooms, providing a comfortable stay for guests of all ages.

Relaxing Amenities: Enjoy a buffet or American breakfast, a sun terrace, and attentive service from our 24-hour front desk staff.

Book your stay at Best Western Heartland Inn for a memorable experience in Mattoon.

Facilities & Amenities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Queen Room with Two Queen Beds - Non-Smoking - Photo 1
Queen Room with Two Queen Beds - Non-Smoking - Photo 2
Queen Room with Two Queen Beds - Non-Smoking - Photo 3
Queen Room with Two Queen Beds - Non-Smoking - Photo 4
1/4

Queen Room with Two Queen Beds - Non-Smoking

The quadruple room features air conditioning and a tea and coffee maker. The unit has 2 beds.

0
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRefrigeratorDesk

2 queen beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$123.52

$98.82

Includes taxes & fees
King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking, Sofa

Non-refundable
Breakfast Included
20% OFF$134.26

$107.41

Includes taxes & fees
Queen Room with Walk-In Shower - Disability Access/Non-Smoking - Photo 1
Queen Room with Walk-In Shower - Disability Access/Non-Smoking - Photo 2
Queen Room with Walk-In Shower - Disability Access/Non-Smoking - Photo 3
Queen Room with Walk-In Shower - Disability Access/Non-Smoking - Photo 4
1/4

Queen Room with Walk-In Shower - Disability Access/Non-Smoking

The double room features air conditioning and a tea and coffee maker. The unit has 1 bed.

0
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRefrigeratorDesk

1 Queen Mobility Accessible Comm Assist Roll In Shower Microwave Fridge Wi-Fi NSMK Full Breakfast

Non-refundable
Breakfast Included
20% OFF$134.15

$107.32

Includes taxes & fees
Queen Room - Photo 1
Queen Room - Photo 2
Queen Room - Photo 3
Queen Room - Photo 4
1/4

Queen Room

The double room offers air conditioning and a tea and coffee maker. The unit has 1 bed.

0
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRefrigeratorDesk

1 Queen Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$123.52

$98.82

Includes taxes & fees
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave - Photo 1
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave - Photo 2
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave - Photo 3
1/3

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King BedLayout - Separate sitting areaInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - Flat-screen TV with premium channelsFood & Drink - Refrigerator, microwave, and coffee/tea makerSleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, free newspaper, and iron/ironing board; cribs (free) available on requestComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Closed-captioned TVNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVHair dryerRefrigeratorDesk

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$128.9

$103.12

Includes taxes & fees
Standard Room, 1 Queen Bed, Accessible, Non Smoking - Photo 1
Standard Room, 1 Queen Bed, Accessible, Non Smoking - Photo 2
1/2

Standard Room, 1 Queen Bed, Accessible, Non Smoking

1 Queen BedInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - Flat-screen TV with premium channelsFood & Drink - Refrigerator and coffee/tea maker Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Safe, free newspaper, and iron/ironing board; cribs (free) available on requestComfort - Fresh towels (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Wheelchair accessibleNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

Sleeps 2
1 Queen Bed (150-160 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVHair dryerRefrigeratorDesk

Accessibility - 1 Queen, Roll-in Shower, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$123.52

$98.82

Includes taxes & fees

Guest Reviews

8
Excellent156 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the clean rooms.

Categories

Cleanliness7.0
Service9.0
Location8.0
Room Quality7.0
Amenities9.0
Value for Money8.0
Food and Beverage8.0
Overall Experience8.0

Select topics to read reviews

K
Kelly
Verified booking
partner
Standard Room
Stayed in Aug 6, 2024

"Good"

4.0

Facility was clean the breakfast bar nice. The AC in Rm 200 did not get cool enough. The address to the hotel on Broadway St takes you to an empty lot- not fun late at night. The $50 deposit process should have been automatically applied when I presigned for the rm, especially since the presign process was supposed to speed up check-in process. Front desk staff did not speak clearly and did not smile once at check-in or in the morning at checkout, although he did say Good morning which I appreciated.

Helpful?
P
Paula
Verified booking
family
Standard Room
Stayed in Jul 25, 2024

"Excellent"

8.0

Staff was friendly and professional.

Helpful?
G
Gina
Verified booking
family
Standard Room
Stayed in Jul 21, 2024

"Exceptional"

10.0

Very friendly staff. Very clean facility would recommend to friends and family and will be returning for another visit

Helpful?
J
JOHN
Verified booking
Standard Room
Stayed in Jul 16, 2024

"Good"

4.0

Bugs in bathroom, room is in need of refresh

Helpful?
C
CostellousUS
Verified booking
review category business travellers
Standard Room
Stayed in Jul 12, 2024

"Passable"

5.0

good

cleanliness of room & bathroom

Helpful?
J
Jeffrey
Verified booking
Standard Room
Stayed in Jun 27, 2024

"Worst Western"

2.0

Mattress was lumpy and needs to be replaced. Door did not latch when it closed, you had to push it to latch, security problem. TV remote buttons worked occasionally.

Helpful?
D
Douglas Wayne
Verified booking
family
Standard Room
Stayed in Jun 14, 2024

"Exceptional"

10.0

Front desk staff was amazing. Very helpful guiding us to a great place to eat dinner. Not as happy about the pool being closed.

Helpful?
R
RobertusUS
Verified booking
family with young children
Standard Room
Stayed in Jun 13, 2024

"We will not be back to this location!"

6.0

The breakfast was decent.

The door labeled exit would not open as should. We were told to exit thru the stairwell (meaning exit through two more doors). The stairwell was being renovated and there was drywall nearly blocking that exit. We could use this exit to enter, but the carpet was also loose resulting in a tripping hazard. Also, we reserved this property because of the pool. It was not open, yet was not transparent about that amenity on booking. The hot water in the breakfast room came out dingy brown, not clear. The juice was watered down. The extra lock on the door in our room was broken. There is dry cement in the hallway. Probably one of the worst locations we’ve reserved thru booking.

Helpful?
J
Joe
Verified booking
partner
Standard Room
Stayed in Jun 10, 2024

"Exceptional"

10.0

Very clean and easy check in.

Helpful?
T
TarausUS
Verified booking
review category business travellers
Standard Room
Stayed in Jun 6, 2024

"Exceptional"

10.0
Helpful?