Holiday Inn Hotel & Suites Boston - Peabody by IHG

The hotel didn't particularly stand out in any way, and generally I had a pleasant stay, with one glaring exception. We were on vacation visiting a lot of the New England areas, and had a large, heavy gift bag of souvenirs and gifts we had bought. Housekeeping took it, and when we found it missing they claimed Housekeeping said they thought it was trash. Everything in the bag was brand new and there was no trash in the bag. Initially staff seemed to be sorry but offer no help or solutions other than to allow me access to their trash compactor to dig around in it to see if i could find anything. After I gave a little pushback the next day, they agreed to pay me back for whatever receipts I could produce of the items I had said were in the bag. That was the extent of it, no "sorry we'll make sure this never happens again", no further compensation, no promise of housekeeping review or training, but to just quietly sweep it under the rug. The entire process felt sketchy and I honestly felt like i got swindled by some shady practices by staff. Otherwise the facility was fairly clean and well run. Won't be using Holiday Inn on my vacation travels any more.

Nothing working over there no microwave in the room you have to go all away downstairs to eat up your food

My key card NEVER worked

Staff were very professional.

Shower was cold in evening Tub did not drain properly Phone did not charge— All extension cords were somehow unplugged, presumably from the last guest; while this isn’t an average thing to look for, it might make sense to ensure things are working (ie this also meant the lamps didn’t work— this could have been determined by testing those) Very easy to miss location (hard to see on highway, especially at night)

H

Sketchy hotel. Door wouldn’t properly latch. It seemed like people were living there. The smell of cigarette smoke was everywhere…for a smoke free facility hmmm. I should have checked the reviews before I stayed. Never again, I wish there was some way to get reimbursed

Absolutely the worse holiday inn ever , the fire alarm kept going off ,no microwave,bathroom reeked if urine ,kids running up and down the hall , the walls were dirty and dusty you couldn’t even see the white paint ,people were loud ,screaming and banging on who know what . Cords were all over the floor very unsafe , not to mention the moldy smell the hotel had just terrible

Dingy old hotel not worth the price. Needs to be sub $100 a night. Doesnt even include breakfast. Everything is old, dirty looking and dark.

The absolute worse hotel I’ve ever stayed in. During October prices are tripled and the hotel standards were too low for the high asking price. There was a fire alarm that went off late at night and the sprinklers caused a flood that was there throughout the night. There was so much trash outside the rooms, my hotel room reeked of cigarette smell, the bathroom and fridge had rust, the carpet smelled awful, the elevator is very old and creepy, the hotel overall was dark and creepy. Housekeeping didn’t clean my room once during entire stay. Basically this hotel had all the class of a Motel 6. I will never stay here again.