Ramada Plaza by Wyndham Charlotte South End Airport

Never staying again

Beware this is not a Ramada. We got keys and walked out and checked out 1 hour later. Didn’t even stay the rooms were dirty the hotel photos online IS not what you get

My stay was below average. The room I was in looked cleanly at first sight, but everything got ruined when a bug crawled on me when I was laying in bed. Immediately after I squashed the bug, there was another one on the night stand. I had to sweep the room to make sure there weren’t anymore. There were three more occurrences where I saw a bug crawling around the room. Ruined my whole experience.

Night check in guy was really nice; day girl was on personal phone call whole time. Drivers both were nice. No breakfast; elevator didn’t work coming down from floors. Room was ok, but bathroom paint chipping and peeling, wall heating unit was noisy. Hallway carpet very dirty. IHOP very close, but it to is dirty and several homeless outside around in area.

For starters, they advertised breakfast and there was no breakfast. I saw roaches in my room. The elevator didn't work on the 2nd floor. I can go on but I'll stop there.

I had no hot water.

Was obviously under renovation or something. Reservations were for Ramada Plaza but had to check inn at Clarion. Everything looked old. Bed was comfortable. Staff seemed very indifferent like it was a chore to serve the customer.

Overall terrible stay. Room keys didn’t work, hot water out in some rooms, property area looks like it’s under construction even though it’s not, elevators getting stuck and not opening on your floor, only 1 staff member and 1 maintenance man on shift. I never received a room key and had to be escorted to my room to be let on each time. I saw several guests complain about keys not working. My room was clean, however the front desk never alerted me that I have to request room service so my room was never cleaned or stocked with clean towels. It truly was ridiculous.

We had a layover so we needed a cheap room close to the airport with a free shuttle. And this place checked all them boxes. It is an older place that needs major renovations in which it looked like they were in the process of doing.. might want to keep your eye out for bugs

Fresh blood drop on tub. I've live in Charlotte since 1998 and haven't seen this many roaches anywhere ever. Asked for 10am wake up call. Didn't get it. Didn't need it because I was awaken by housekeeping beating on both adjacent room walls and laughing making sex noises. I assume they were my wake up call. Couldn't take it no more called front desk. Next morning they came to my door and said something in Spanish and laughed then ran. Most horrible hotel experience with the exception of lady at checkin and the night guy..