MainStay Suites Williamsburg Historic Area

Negative stars! This is by far the worst hotel experience I've ever had (coming from a world traveler here).We left 15 minutes after check-in due to health and safety concerns, drove down the road and booked at the Hampton Inn instead. Strange people and filthy hotel. Lobby smelled horribly of marijuana and stale cigarette smoke plus what appeared to be a geriatric "resident" with a cane and dressed in a nightie, hanging out at reception. The staff lady at reception seemed normal for about 2 minutes and asked if we wanted a 1st floor room or something higher, so we asked for something higher. Her tone and body language suddenly changed (horror movie strange!) and she informed us that there was only 1 room left on the 1st floor then gave us a weird smile. We said that was fine (despite the parking lot and hotel being empty). Keycards didnt work. Had to go back and the receptionist tried to fix the card and said that if she couldn't get them to work she would have to put us in a different room. Wait, what?! First you offered us a choice, then back-tracked and said there was only 1 room left, but now suddenly you can move us to another room? It didnt even matter though because she got them working and we got into the filthy room which was filled with stale cigarette smoke, dirty sheets, etc. and the windows looked out into the pool room filled with junk, furniture and an empty pool ( website lied).The people/place is creepy and not at all safe for female travelers.

Location

Cable TV faulty no swimming pool

The staff was nice

My sheets was dirty the bathroom was dirty the room overall was dirty need to do better with cleaning

Properly was terrible had dirty walls paint peeling and roaches everywhere air not working some lights not working