Renaissance Dallas Hotel

I checked in the morning after for my room to find out my room had been given away. Luckily Karina went above and beyond to help me out and got me a room within a hour! She is awesome and totally saved the day!

I stayed at the Renaissance Dallas Hotel for a business trip and had a great experience from start to finish. The hotel is spotless, modern, and really well kept. Big kudos to Karina and Valerie at the front desk for helping me in a pinch! They set the tone right away with their professionalism, great attitude, and genuine willingness to help! Throughout my stay, everyone I interacted with around the hotel carried that same level of service. You can tell the staff here takes pride in making guests feel welcome and taken care of. The whole property has a clean, polished feel and the kind of energy that makes business travel a lot easier. I’ll definitely be staying here again next time I’m in Dallas.

After many times staying here for business multiple times a year for the last 5 years, we were blindsided by an emai that they moved our hotel stay to a completely different hotel 16 minutes away without our consent and never called to let us know. It’s absolute unacceptable. When we politely came to speak to someone about our situation, Wesley dismissed us and acted like it was of no concern, no sympathy, could care less and was incredibly unprofessional. When we asked him his name he acted all high and mighty and said “you know what it is.” You would think that they would have handled the situation better and with compassion especially since it was their issue and not our mistake. On top of the unfortunate situation he never gave us a clear reason for the change except that it was overbooking. Jordan, the front desk manager, handled the situation with care but unfortunately we were still left with no hotel room close by or of equal property amenities. We are Marriott Bonvoy members and have never been treated this way.

Visited here for 2 night on business in October 2025. I am currently Bonvoy Gold. Positives: -Relatively convenient to DFW (and Love Field). Maybe a 20 minute Uber to/from DFW. Also very close to a major highway. -Lobby area was incredibly clean and smelled fresh. -Front desk clerk (Zachary) was friendly and provided me with some local information about areas for a morning run (a nearby running path). He also had a water bottle for me after a morning run. -Lobby restaurant (Asador?) was excellent for breakfast. It was just a simple buffet, but everything tasted really good. Service was also very good. Also ate her for dinner on my 2nd night, and again, the food and service were both excellent. -Hotel fitness center was spacious and well equipped. I especially liked their chilled menthol washcloths. -Bed and pillows were both comfortable. Negatives: -No Bonvoy recognition at check-in and no upgrade. Not the end of the world honestly, but it’s nice when it happens. -5th floor room (1 King) was small. Bathroom vanity was small and had NO counter space. No room for personal toiletries. -Room TV (a ‘smart’ TV) didn’t work. Every channel was scrambled and the ‘smart’ streaming features also did not work. While I don’t normally watch TV in hotel rooms, it was during MLB playoffs and I wanted to watch at night in my room. -The bathroom toiletries….they had Aveda (rosemary mint) hair products but some random ‘Kevin Murphy’ soap/body wash. The aveda prducts smell fantastic but the soap and body wash were horrible; very perfume-y. Renaissance hotels should just stick with Aveda. This made it look like the hotel was not paying attention to smaller details that make a positive guest experience. 1st world problem I know, but there is a level of expectation and the attention to detail was lacking. -While the fitness center was nice, it was on the top floor requiring walking 2 flights of stairs. It was also connected to the pool. Pool looked nice, but it was always so crowded that you couldn’t really swim and also unsupervised kids. Also, the water dispenser in the fitness center dispensed warm water. Not good when working out. -Hotel is convenient to local airports, but it also feels like it’s located in an abandoned warehouse parking lot. The area around the hotel was just kinda desolate. Hard to describe. -Hotel was hosting the OK football team ahead of the weekend game vs Texas. Because of this, the hotel was mobbed causing long elevator wait times and also VERY crowded lobby area filled with fans and autograph seekers. -Lobby coffee shop….on day one, the gentleman working the counter did a nice job of getting me something to drink (iced tea) and had to go back into the kitchen to get it. On the 2nd morning, I ordered the same thing, and his response was ‘sorry, we don’t have any’ without ever checking in the kitchen (and they certainly had it). That inconsistent experience detracted from the quality of my stay. -The toilet/tub/shower room was large but….still using a shower curtain? Come on, everyone knows a glass enclosed shower is the reasonable expectation now. Also, the ceiling in that room leaked. Every 30 minutes or so, water would treat down from the ceiling above the tub and make a wet mess on the floor. It was always like this. The water was coming from a large metal plate in the ceiling above the tub. My guess is there was previously a repaired leak that they then covered with the metal plate….but the leak was still happening. I have included pictures. Aside from the restaurant, the hotel was just meh. There are certainly better hotels in the Dallas area that also provide a good guest experience. This hotel needs some TLC and attention to detail.

The food was great in the lounge and the staff was super attentive. Tonight was a fajita bowl with chips and hummus. Always relaxing, I would recommend.

Exasperated by Dallas traffic, I pulled in and Paul was great, offered valet (yes, please), assistance with bags, helped with app, all the things!

Very impressed with the Renaissance Dallas Hotel! Great rooms, amazing farm to table menu at their Asador restaurant, and incredible service in their Club Lounge from Debra! Thank you…we will be back.

I had a wonderful experience! I could not reach the excellent rating on my phone. Loretha in security is the best. I left some thing on the room and she is shipping it to my house. Above and beyond!!! Thank you!

Great staff, good food, clean room. Room had a great view of the Dallas skyline. Gym was nice and everything is well maintained. Food at the conference and the restaurant was great.