Grand Bay Hotel San Francisco

Would not recommend staying at this hotel at all. We were shocked to learn that the parking garage charged $50 a day and had to be paid through an app. The concierge at the check-in scoffed at me when I asked if that price was for hotel guests as well. Our room was also disappointing. The window was mostly blocked, the coffee machine had to be replaced, and the shower water pressure was weak. We also saw the floor our room was on had signs everywhere warning guests that the floor had tobacco smoke despite the management insisting that it is a smoke-free hotel. I assume the floor used to be a smoking floor and the management did not want to be honest about putting guests in formerly smoking-rooms. I saw another review here after we arrived that explains it best; "deceptive practices". Don't waste your money, pay a little extra and stay somewhere nicer and closer or bite the bullet and go with a niche hotel. Marriott has really lowered their standards.

This hotel is a well kept secret. Our stay was wonderful. The staff is friendly, receptive and willing to assist in any way. Our room was clean, bright and comfortable. The restaurant is a good choice based on hotel restaurants. We were more than pleasantly surprised and would be happy to stay there again.

Would not recommend this hotel at all. Service when checking in was rude and unhelpful. Charge $50 a night for self parking, make you register on an app and charge an additional $3 convenience fee. Additionally when you park, there are only stairs next to the ramp with no handicap ramps on the sidewalk to roll your luggage. The front desk staff did not know how to use the system and just said “it’s handled by an external company” and had to call a manager in to help set it up. The QR code they provided did not work and was very complicated to use for someone who uses apps all the time to check in, make reservations etc. even if you valet park you have to register for the app to pay as they can’t add it to your hotel bill. Have stayed at other hotels that were free or reasonably priced. Will definitely be staying elsewhere. Rooms were small, clean but nothing special. There was not even an exhaust fan in the bathroom or ceiling on the closet

near my office, I thought I would make this my go-to hotel to stay at when I don't want to make the long drive home and sit in traffic, i could just some here and stay a night or two and go home another day. my view was of a rooftop with rocks, parking was $30 a day and there is a Las Vegas-style resort fee?! the Radisson down the street has a pool and they don't charge a resort fee. greed. wont do it. I go to the Radisson now.

I will not be staying here again. It tried it out because the base rate was competitive with other Redwood City area hotels. (Note that the hotel is NOT in SF- it's actually 24 miles from the Ferry Building for instance). But with $49 self parking and a $20 "amenity fee" things start adding up very quickly for little real value. I could see where this hotel was probably once very good, but at this point there needs to be a major refurbishment - scuffs throughout, brown water when starting my shower, and a bed mattress that was much past its prime.

First of all, don't be misled by the name -- this hotel is nowhere near San Francisco, 25 miles away from Union Square. But they're charging San Francisco prices for room and room service. We were offered various services (wi-fi, welcome drink, etc) all of which were supposed to be credited from the bill, an unnecessary and cumbersome extra stage for me to track, and not all of those credits got credited. Oh, and the water never got hot and the final morning it was positively cold.

Absolutely terrible. No hot water and no response or reaction from management. No apology or explanation. I am appalled. Also very very uncomfortable bed and room smelled like cat pee (seriously). Long long waits at check in and check out. Extremely poor, untrained and unhelpful staff.

The restaurant had great service from Benedicto and José. The food at the Waterside Lounge was delicious. Would come again!

Great service at the restaurant. Bennie, Chelsea, & Nathan were attentive to ensure a pleasant meal. Raul, Miguel and Nacho would also check to see if I needed anything.

This was my first time here. I will definitely be back. The room was spacious and super comfortable. That comfort was doubled and made even better by the fact that, unlike other chains, went for beds of a reasonable height. For the first time in forever, I didn't require a ladder to get into a hotel bed. While all of the staff were friendly and attentive, I want to give a special shout out to the restaurant. Not only was everything I ate this weekend super yummy (kudos to the chefs), the wait staff (Cindi, Alicia, Marco, Nathan, Mirko, Tulio, and Sergio) went above and beyond. I have difficulty with walking and use a cane. These guys, to a fault, never walked fast or left me behind, and waited patiently as I got up and down the steps. They checked on me to make sure I was ok as a solo diner. They kept my water glass and coffee cup full and were never anything but the most wonderful human beings I've run into at a hotel restaurant in a long time. Thank you Grand Bay for hiring such great people! They deserve a standing ovation...and maybe a holiday bonus :) I had a wonderful experience here and look forward to my next visit.