The Alder at Resorts World Catskills

Bad service

We had a wonderful time at this resort.

Arrival was around 5:30pm. The woman at the Front Desk was rude. My reservation was clearly a King bed. We received 2 Double beds. I asked for my reservation to be as booked and was told all Kings were booked. Yeah, one of them was mine! The beds were awful and the A/C was noisy as hell all night. The water pressure was down to a trickle at the vanity sink. I won't be back!

Front desk clerk was excellent and very helpful at check in, the beds were clean and comfortable; the dos gatos restaurant was perfect casual dining and we loved the outdoor space for games after dinner - also the free lobby coffee was shockingly delicious! on the downside, the room was never cleaned during our stay, the blackout roller shade was broken and we had to ask for facilities to change a broken light bulb. Overall positive stay but the housekeeping service is definitely not on par with the hotel quality.

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Excellent staff

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The Alder did NOT feel like a Spa exoerience..very disipointed

I’m writing to express my deep disappointment with the experience my family and I recently had during our stay at your hotel. What was supposed to be a relaxing and enjoyable visit turned into a series of unacceptable inconveniences that I feel compelled to bring to your attention. To begin with, the first room we were assigned had a powerful and unpleasant stench coming from the air conditioning unit, making it impossible to stay in. Additionally, we had booked a room with a king bed and a pull-out couch to accommodate our son, but instead were given a room with two queen beds—an arrangement that did not meet our needs or match our reservation. After we raised these issues with the front desk, we were moved to a different room. While we appreciated the effort to accommodate us, the new room had its own serious issues. The pull-out couch, which our son was expected to sleep on, had visible dust and, shockingly, what appeared to be dried feces on the mattress—without even a sheet provided. This was not only unacceptable but completely unsanitary and distressing for any guest to encounter, let alone for a child. As if that weren’t enough, when we went to use the pool, we found that there were no towels available whatsoever. My wife was forced to walk

loved this stay. room was clean & I enjoyed my night at the casino.