The Alder at Resorts World Catskills

Great staff!!!

Stay was nice

We arrived at 2 pm and were told we could check in early but only for a price, so we waited until we could check in for free like everyone else did resulting in a huge wait and only one person working the desk . We are here on a holiday weekend and a sold out concert in town, it was a little disappointing to waste so much time just waiting to check in

From check in to check out, all hotel staff seemed uninterested in speaking to any guests. I walked up and said hi! We are here to check in, the response i received was "photo id and credit card". I handed both items and to which the employee responded "stairs or elevator". Having never stayed there i had no idea what he was talking about. When i asked what he said "do you want stairs or elevator" so i just answered elevator. He never explained anything about the property, never told us where the pool or other accommodations were. He ended our conversation by saying "you smoke in our room we will charge you alot". Then we got to the room, there was a hole in the wall, scuff marks all over the wall, a mysterious white stain on the chair. The toilet seat was nearly falling off of the toilet, i fixed it myself so we didnt have to deal with the lobby staff again. There was also a surprise $200 hold on my card bringing the room to $930 for 2 nights. It still has not been refunded to me.

Overall room appearance at first was great. But small details were overlooked. Wastebaskets in room/ bathroom were filthy. The bottom wall in bathroom by door was dirty. There wasn’t a hairdryer in the room. The bedframe for one of the beds was broken. This would’ve been discovered when housekeeping prepared the beds prior to our arrival.

We arrived to an empty shopping bag on the floor; it wasn’t a big deal but surprised us. Then there was no holder for the toilet roll, the shower was filthy, a stain on the bath towel and cap of the water bottle. Complained to the manager who said they could provide any compensation other than refunding taxes and resort fee because I booked through a third party, Hotels.com/Expedia. I would have to talk to Expedia for a refund. Well, there is no way to talk to a live agent at Expedia and the chat was completely useless.

Nice stay at Adler comfortable room friend ataff

Beautiful property

Our 2 day stay was okay but housekeeping did not come in to clean room.

Terrible service!