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8.6 / 10 Guest Rating

Swissotel Chicago

323 East Wacker Drive, Chicago, us

Swissotel Chicago - main view

About the Property

Luxurious Downtown Chicago Hotel with Stunning Lake Views

Upscale Dining Options
Indulge in classic American breakfast buffets and premium prime beef at The Palm, or enjoy small plates and cocktails at the vibrant lobby lounge, Amuse.

Comfortable and Functional Rooms
Each room at Swissotel Chicago features a flat-screen TV, oversized work space, in-room safe, and coffee maker for your convenience and comfort.

Convenient Meeting Spaces
With 65,000 square feet of meeting space, our hotel is the perfect venue for your business meetings or events.

Experience the best of Chicago with Lake Michigan views and top-notch amenities. Book your stay at Swissotel Chicago now!

Facilities & Amenities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please note that the property no longer has a swimming pool. The amenity fee includes the following: Daily $15 F&B Credit for Amuse (daily credit amount cannot be combined during the stay) Basic High Speed Internet Access Vitality Fitness Classes Daily $12 Dry Cleaning Credit (daily credit amount cannot be combined during the stay) Nightly Shoe Shine (upon request) 10% off private transportationGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.6
Excellent2059 verified reviews
AI Summary

Guests highly rate the exceptional service and frequently praise the great location.

Categories

Cleanliness8.6
Service9.1
Location9.1
Room Quality8.1
Amenities8.1
Value for Money8.6
Food and Beverage8.6
Overall Experience8.6

Select topics to read reviews

A
A8458LPlisaj
Verified booking
Business
Standard Room
Stayed in Jun 13, 2026

"Pleasure as always"

10.0

Wonderful stay as always! Great service from Front Office Manager Simona, she was so sweet and helpful! Room service from Simoun was a pleasure each morning for breakfast!

Helpful?
V
vereenam2025
Verified booking
Couples
Standard Room
Stayed in Jun 12, 2026

"Great stay"

10.0

Such a great stay! Claudio in particular was so kind and gave amazing recommendations!

Helpful?
J
jensul2022
Verified booking
Business
Standard Room
Stayed in Jun 12, 2026

"Luxury with amazing views! Housekeeping is immaculate and kind with caring for your things."

10.0

We love Swissotel! We come here every year and every person here is professional and helpful! We were greeted by Simona E at check-in and she was so friendly and helpful!

Helpful?
S
Sunshine20557661599
Verified booking
Family
Standard Room
Stayed in Jun 12, 2026

"Expectations exceeded"

10.0

Simona was great. Answered all our questions and needs.

Helpful?
A
axelaF3295FW
Verified booking
Couples
Standard Room
Stayed in Jun 12, 2026

"First time travel in Chicago"

10.0

Simona’s service was wonderful at the front desk.

Helpful?
B
billyadavidson
Verified booking
Solo travel
Standard Room
Stayed in Jun 12, 2026

"Best Experience"

10.0

I had the best experience with Simona Eversley helping me out at the front desk. She made me feel welcome and her recommendations in the city were the best!

Helpful?
R
R9464ABrobertsHUNTERSVILLE, NORTH CAROLINA
Verified booking
Business
Standard Room
Stayed in Jun 12, 2026

"Nice stay for business"

10.0

Ms Tracey Taylor welcomed Me and was a wonderful ambassador for the hotel . Great energy and very positive every time I saw her . The management is lucky to have a such a wonderful representative of their hotel

Helpful?
E
Escape01239062311
Verified booking
Solo travel
Standard Room
Stayed in Jun 12, 2026

"In room dining"

10.0

The in room dining service was fast. The lady in the phone was very nice, she said 20 min but it took less than 15 min. Claudio who brought the food was very respectful and professional. The food was delicious

Helpful?
A
A2153AQscotta
Verified booking
Business
Standard Room
Stayed in Jun 12, 2026

"Underrated hotel and location"

10.0

Love the Swiss. Kia was amazing and provided top notch customer service!

Helpful?
A
AndreimeME
Verified booking
solo_traveller
Standard Room
Stayed in Jun 12, 2026

"Exceptional"

10.0

Location, polite and responsible hotel staff.

Nothing.

Helpful?
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