Residence Inn by Marriott Richmond West End

The space and the convenience of the room. Very clean and spacious

There were no pans to cook a meal in. Had to purchase to prepare a meal.

No elevator so needed to walk upstairs with luggage. Faucet in bathroom sprayed outward. Extra payment demanded on check-in was pending for several days though finally disappeared . Property was clean and bed comfortable. But I had arrived after coming through torrential rain and was greeted with a locked lobby with little light and I had to ring to enter. It was only 8:30 pm but greeting was not welcoming. Perhaps this was unique to being a Sunday evening but, after over an hour of stressful driving, I was disappointed.

Great helpful service, but rooms are out dated and smell weird

The staff and location of property was fabulous

The property was outdated and run down.

Check in was amazing, Brandon was a funny guy and had us laughing so hard. Maria was awesome too.... Very friendly people. The phone in the room did not work so we had to call from our cell phones or walk to the desk if we needed something but overall the stay was great and would come back again.

Do not stay here! The place is old and dirty. Marriott should be ashamed to have their name associated with it. I wish I had read these reviews first. Additionally, I booked and paid through a third-party site, and the hotel still charged me for my room and has yet to refund it. Ironically, the manager is always unavailable to speak to me about the issue.

The grounds were not kept up very well. And the laundry mat was constantly in use. The pool was over crowed. But at least the room was clean

I've stayed here multiple times over the years - I like the layout and location. This is the first time I was disappointed. The room had an odor to it - it smelled like a cover-up of smoking. I was a late arrival, exhausted, and just needed to crash so I didn't address anything with the front desk. I love the style of this place, with the little apartment buildings and courtyard instead of a "hotel" with hallways, but it is starting to need an update.