Residence Inn Detroit Troy/Madison Heights

Room needs to be clean a little better and strays hanging out in the parking lots

Good location, awesome staff

Nice

Spiders , worn down rooms bathrooms were not cleaned when I checked in. They tried two rooms both were unacceptable and the front desk really could care less and showed no sense of wanting to make it right. Do not stay there under any circumstances

I enjoyed my stay

Nice

Checkin took a while because the front desk person was helping someone on the phone. We added a day to our stay due to bad weather and he was confused about how to handle that since we reserved it on line. I had given my card info to them, then they wanted us to contact our on line source , then they didn't process the payment for the extra day so check out became clustered because the clerk tried to charge us a second time for the entire stay. Usually we just leave the key card in the room but it's a good thing I went in because who knows how much we would have been charged. The facility itself was clean but could have been supplied better with basic silverware. The beds were comfy and with the snow, they salted the walks and stairs.

I will visit again every one was nice and pleasant,,,almost like family..I enjoyed my stay

My stay was great! The billing is why I am dissatisfied. I booked through hotels.com and was charged for the room in full. A holding fee was placed on my account which was fine but when it was time to checkout that’s when the problem began. For some reason I was being charged again for the room I paid for in full with hotels .com. Issue not resolved and was given a card and told Manager doesn’t return until the next week.

I had to be in the area for a corporate meeting, and I’ve stayed here before and the price was right The only good thing I can say is that the bed was clean and the door locked properly This property is getting old and showing it I had to try my room key a minimum of five times before it would work The room is so dated that there are no USB plugs to charge your phone on The carpeting is dingy and the room needs to be painted I was shocked to find out that they were going to charge me a $12 parking fee This is just another hidden way to increase the price of the room and very offensive I will say that the area was quiet at night, so that was another positive Went to the lobby in the morning to get some coffee Coffee dispenser was empty so they brought a new container out I brought a cup of it back with me to the room and it was so bad I could not finish it and I am not a coffee snob I will not stay here again as there are too many similarly priced hotels in the area that do a much better job